SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than providing our customers with great value and service. We will continue to grow to meet the needs of all our customers, providing a service that exceeds all expectations anywhere in the world.
How are packages shipped?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our U.S. warehouse are shipped via USPS.
Do you ship worldwide?
Yes. We offer free shipping to over 200 countries around the world. However, there are some places we can't ship to. If you're in one of those countries, we'll get back to you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you agree to have one or more packages shipped to you and to receive custom rates when they arrive in your country.
How long does shipping take?
Shipping time varies by location. Here are our estimates:
| location |
*Estimated shipping time |
| United States |
10-30 Business Days |
| Canada, Europe |
10-30 Business Days |
| Australia, New Zealand |
10-30 Business Days |
| Central and South America |
15-30 Business Days |
| Asia |
10-20 Business Days |
| Africa |
15-45 Business Days |
*This does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order is shipped containing your tracking information. If you have not received follow-up information within 5 days, please contact us.
My follow-up says "no information available at this time".
For some shipping companies, it takes 2-5 business days for tracking information to update in the system. If your order was placed more than 5 business days ago and there is still no tracking number information, please contact us.
Will my items be shipped in a package?
For logistical reasons, items in the same purchase will sometimes be shipped in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help.
RETURNS
Order Cancellation
All orders can be cancelled until shipped. If your order has been paid for and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packing and shipping process has begun, it can no longer be cancelled.
Refunds
Your satisfaction is our No. 1 priority. Therefore, you can request a refund or reshipment of ordered products if:
- If you do not receive the product within the guaranteed time (45 days excluding 2-5 day processing), you can request a refund or reshipment.
- If you received the wrong item, you can request a refund or reshipment.
- If you don't want the product you received, you can request a refund, but you must return the item at your own expense and the item must not have been used.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances beyond the control of Splint (e.g. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances beyond the control of
*You can submit refund requests within 15 days after the guaranteed delivery period expires (45 days). You can do this by sending a message to the Contact Us page
If a refund is approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you want to exchange your product, perhaps for a different size of clothing, you should contact us first and we will walk you through the steps.
Please do not send us your purchase unless we authorize you to do so.
Some reasons to buy from us:
We
do everything we can to make your shopping experience not only enjoyable, smooth and hassle-free, but also safe.
Enjoy
flexible international shipping services that currently operate in more than 200 countries worldwide.
FREE RETURNSWhat
is okay to change your mind! You can return your order for a full refund, we've got you covered with our full buyer protection.
New
products are available on a regular basis.
We don't
want you to choose between the best value and the best service. That's why we offer competitive prices.
EXCELLENT CUSTOMER SERVICE
The professional and knowledgeable support team is always ready to help you.
Check
the status of your order online. It's as easy as that!
Holy moly!!! MAGNIFICENT!!!! quality as expected. i surely recommend. I rarely take the time to leave reviews, but I could not pass up sharing my excitement in the hopes it inspires someone else! I don't think I have been so happy about a purchase in longer than I can recall. I LOVE ambiance. In this crazy, chaotic, increasingly violent world I find it very important to recall the beauty and wonder in the world, and, as cheezy as this may sound, this little machine reminds me of that. It makes me so happy! I got the blue/blue and I am SOOO glad I chose that instead of the green/blue. I hope this lasts a long time!!! Thank you so much for this magical machine!
As the picture. The quality is good and arrived really fast. Great work! Be sure you have enough room for this to stick out. I had it plugged into an adapter and then in the wall. Sticks or into room quite a bit. It's tempting for grandsons to look into the laser... Very bright and not safe to do that! I had to move it out of their room. Should have read more carefully that it's @6" of "stick". The little lights are very cool. So....I got a lightbulb adapter and plugged it into a little lamp. Now it's safe and still provides really cool lights at night. Grandsons love it.
Everything very well made and very well designed. recommend! The product exceeded my expectations. The lights are beautiful. The package comes with a purple one and a red one which can be used individually or in conjunction if you have a double USB plug adapter. You can turn the stainless steel knob on them to change the pattern/spread of the lights to you liking. Best part is that the necks hold there form in whichever position you choose to have them in. Them being USB powered gives a variety of possible places you may use them on. Fully recommend!
Thank u! I was a little worried but the item is perfect! These do not belong in a car at all because they shine out and into other cars and traffic. My son used them for his room instead.
It's wonderful that cheap like this is available online! Very cool light I use in my room. I haven’t used it in my car yet but I prefer room anyway. My room is on the smaller side so it fits the ceiling perfectly.
Fun. You can use in the house or car. Only thing is wish it could change colors.
Awesome love it and so easy to enjoy
Perfect! I bought these for our “date night car” They do exactly as described and even like them during the day. Our night was perfect! You know what I mean
The store was very friendly and professional!! The was all exactly as described, the quality was excellent! Shipping was very fast! I highly recommend this shop, I will definitely buy again! Thank you so much!
will try it out today :) thanks for the shipment!
lovely! just what i've been looking for! Pretty good buy. Christmas gift for my little and she loves the lights. Now I have a hard time put her to sleep 😂
Bright and covers an entire ceiling in my daughters room.
exceptionally great! I love these in my car at night for relaxing fun drives, or at home I use it as soothing night light.
after a long search i am sure that the best price for is offered right here. the price is fair for the quality. I really, really, really want a this projector. This is the best drunk purchase I've made hands down. So far, so good. Totally worth the investment if like a trippy light show for your living area.
thank you! quality is good! I like it!
just perfect! I’m totally addicted to this thing. If I’m going to spend a significant amount of time in a room I’ll bring it with me. It’s great for really anything, even watching tv or enjoying a magical bath. It’s quite beautiful and relaxing.
not a great product but not a bad one. clumsy to use, but kind of cool. Already lost it somewhere in my car
I have never been so excited in my life! As soon as I hit the power button, I broke into the biggest smile and laugh ever! I am in love, and will totally recommend to you star gazers out there! I swear I'm never leaving my room!
I like this item i just wish it rotated by its self then it would be complete
Matches the description in full. Gonna order another one soon, to keep it in the car and the second one in apartments for party mood!)
super ! not that expensive but the quality really good!
Fun for the kids to mess around.
Worked well for its money. Don’t have any problems after months of using it. I think a longer cord would me more helpful but otherwise good product.
Received in a reasonable amount of time. Glad with the purchase
Thanks a lot! Arrived fast and safe! I'm suuuuper happy!
This thing is bright, looks good st night
came quite fast. Love it!
We really had fun on first day. I use it with my two sons before sleeping in our bed room and its really fun.
Red light is great, blue one a not so good.
It is difficult to use
Arrived in less than 20 days and great quality!!!
looks great!
nice :-)
Great quality! Recommend to everybody...
I luv it!
Thanks to the store!
arrived ahead of time. Quality is excellent!
reliable store!!
Pretty good buy. Christmas gift for my little and she loves the lights. Now I have a hard time put her to sleep 😂
Throws up quite a bit of nice effects wherever it is pointed. The further away from the target the wider the spread of stars and such. Our granddaughter loved the stars on the ceiling effect. It runs quite a long time on a USB battery, so it's extremely portable! I used it during a BBQ party and lit up our outside area. Very cool and well made.
I didn’t expect this to work as well as it did! I’m very pleased with the output from this light. Definitely will buy again
I liked the patterns which displayed in the walls and ceiling. Will look nice reflecting off ornaments at Christmas.
I love it! It works great and lights my whole room up with a great piercing red Galaxy worth the money I have to buy four more for my daughters room