SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than providing our customers with great value and service. We will continue to grow to meet the needs of all our customers, providing a service that exceeds all expectations anywhere in the world.
How are packages shipped?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our U.S. warehouse are shipped via USPS.
Do you ship worldwide?
Yes. We offer free shipping to over 200 countries around the world. However, there are some places we can't ship to. If you're in one of those countries, we'll get back to you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you agree to have one or more packages shipped to you and to receive custom rates when they arrive in your country.
How long does shipping take?
Shipping time varies by location. Here are our estimates:
| location |
*Estimated shipping time |
| United States |
10-30 Business Days |
| Canada, Europe |
10-30 Business Days |
| Australia, New Zealand |
10-30 Business Days |
| Central and South America |
15-30 Business Days |
| Asia |
10-20 Business Days |
| Africa |
15-45 Business Days |
*This does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order is shipped containing your tracking information. If you have not received follow-up information within 5 days, please contact us.
My follow-up says "no information available at this time".
For some shipping companies, it takes 2-5 business days for tracking information to update in the system. If your order was placed more than 5 business days ago and there is still no tracking number information, please contact us.
Will my items be shipped in a package?
For logistical reasons, items in the same purchase will sometimes be shipped in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help.
RETURNS
Order Cancellation
All orders can be cancelled until shipped. If your order has been paid for and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packing and shipping process has begun, it can no longer be cancelled.
Refunds
Your satisfaction is our No. 1 priority. Therefore, you can request a refund or reshipment of ordered products if:
- If you do not receive the product within the guaranteed time (45 days excluding 2-5 day processing), you can request a refund or reshipment.
- If you received the wrong item, you can request a refund or reshipment.
- If you don't want the product you received, you can request a refund, but you must return the item at your own expense and the item must not have been used.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances beyond the control of Splint (e.g. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances beyond the control of
*You can submit refund requests within 15 days after the guaranteed delivery period expires (45 days). You can do this by sending a message to the Contact Us page
If a refund is approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you want to exchange your product, perhaps for a different size of clothing, you should contact us first and we will walk you through the steps.
Please do not send us your purchase unless we authorize you to do so.
Some reasons to buy from us:
We
do everything we can to make your shopping experience not only enjoyable, smooth and hassle-free, but also safe.
Enjoy
flexible international shipping services that currently operate in more than 200 countries worldwide.
FREE RETURNSWhat
is okay to change your mind! You can return your order for a full refund, we've got you covered with our full buyer protection.
New
products are available on a regular basis.
We don't
want you to choose between the best value and the best service. That's why we offer competitive prices.
EXCELLENT CUSTOMER SERVICE
The professional and knowledgeable support team is always ready to help you.
Check
the status of your order online. It's as easy as that!
The effortless installation and broad compatibility with various phone models make it a versatile companion for any driver. The 360° rotatable head and adjustable arm provide optimal positioning, ensuring easy access to my phone's features. The stability of the 3M Suction Cup Gel Pad adds a layer of security, promising a worry-free driving experience. Say goodbye to distractions and hello to a new era of driving ease!
This holder has truly elevated my driving game. Its adjustable arm and 360° rotatable head make it incredibly convenient to access my phone while ensuring a safe driving experience. The stability it offers with the 3M Suction Cup Gel Pad is impressive, keeping my phone firmly in place even during unexpected turns. The sleek aluminum alloy design adds a touch of sophistication to my car interior. This magnetic car phone holder is undoubtedly a game-changer, providing both style and substance on the road.
This gadget has revolutionized my driving experience, providing a seamless and secure solution for my smartphone. The installation is a breeze, and the 360° rotatable head ensures my phone is always at the perfect angle. The robust grip of the 3M Suction Cup Gel Pad gives unparalleled stability, even on rough roads. A must-have accessory for every driver seeking safety, versatility, and a touch of modern elegance.
The magnetic car phone holder impressively secures my phone. I previously had a different one, but its magnet wasn't strong enough, leading to constant falls.
These holders are fantastic! Compact and sturdy, they secure my heavy S23 Ultra without slipping. Occasional tightening is needed, but overall, they're perfect. Used on a 1500-mile trip, and they held up admirably. Highly recommend.
I love the compact size and battery operation of this holder. However, the magnification is a bit tricky; you need to get close for a clear view.
Absolutely love it! Works perfectly in my jeep.
A top-notch mount, allowing flexible adjustments. The ability to move it in various directions is a great feature.
It performs just as expected. The construction is robust, and the magnets are strong.
The magnet is impressively strong, even during off-roading in my jeep. The adhesive on the dash side softens in the hot sun, so best to use on a flat surface. The phone adhesive works well.
Excellent product!
This car phone holder is perfect for my needs. Upgraded from a dollar store version, and it makes navigating while using my phone a breeze.
A nice, useful, and simple-to-use phone holder with a strong magnet. Its compact size allows installation in various locations.
Love where it sits on the dash.
After trying multiple holders, this is the best. The larger magnet ensures a secure grip, and the double joint allows a better viewing angle. Purchased multiple times and will buy more.
It's strong and reliable.
Stuck it on a slightly textured dash section, and it stayed put. Versatile positioning is a plus.
Keeps my phone secure in the car!
A really good product for the price! 👍😊
As a realtor, this holder is a lifesaver. Adjustable and right in my line of sight for texts and emails.
This accessory holds the phone well, but you can't hide the magnetic plate inside a case. If you have a wireless charger, it won't work with the case on.
Holds well on the car dash with the extra sticky pad. Adhesive on the stand is not sufficient alone. Thinner cases work best.
After decades of searching for phone mounts, this is the first one I truly like. It's efficient, stays put, and looks good on the dash.
Perfect size, easy installation, and very sturdy. A great product!
Don't judge until installed. Cleaned the dash surface, and it securely holds my iPhone 12 Pro Max.
Good job, thank you.
Thank you.
Reasonable price, works well to hold my cellphone in the car.
Strong magnets that hold the phone securely, but had to remove the finger holder on the back.
Easy installation, firm grip, and can be installed almost anywhere in the vehicle. Excellent product.
After using for a while, both the phone and stand stay secure.
Sleek and subtle holder for my luxury car. Strong hold and looks great.
Well-designed, swivels easily, and works great. Clear plastic adhesive ensures a secure fit.
Using it with an iPhone Pro, and it holds great. Highly recommended.
Excellent holding power for driving without on-board maps.
Holds like crazy, no slipping or twisting. Easy to install and worth it.
Very strong magnets, accommodates the phone with charging cables plugged in. Compact and strong.
Used it on the company's truck.
Impressed so far. The metal plate holds well but prevents wireless charging.
A great item for securing your smartphone in the vehicle. Highly recommended.
Compact, easy to install, and securely holds the phone at all angles.
Does an excellent job holding my cellphone in place. No falling issues.
Great! Solid angle adjustment and strong hold.
Great product! Very happy.
Easy to install and works great. Adhesive is strong, so be sure of the placement.
Works great, securely holds my phone in the car.
A must-have product. Works well as a car mount and maintains visibility.
Nice and holds my phone securely. Missing alcohol pad and extra glue pad in one box, but managed with what was available.
Works well for me.
Love it. It works great.
Very good.
So far, so good. Will see how long it works.
Exactly what I was looking for. The best magnetic phone holder I've ever purchased.