SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than providing our customers with great value and service. We will continue to grow to meet the needs of all our customers, providing a service that exceeds all expectations anywhere in the world.
How are packages shipped?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our U.S. warehouse are shipped via USPS.
Do you ship worldwide?
Yes. We offer free shipping to over 200 countries around the world. However, there are some places we can't ship to. If you're in one of those countries, we'll get back to you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you agree to have one or more packages shipped to you and to receive custom rates when they arrive in your country.
How long does shipping take?
Shipping time varies by location. Here are our estimates:
| location |
*Estimated shipping time |
| United States |
10-30 Business Days |
| Canada, Europe |
10-30 Business Days |
| Australia, New Zealand |
10-30 Business Days |
| Central and South America |
15-30 Business Days |
| Asia |
10-20 Business Days |
| Africa |
15-45 Business Days |
*This does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order is shipped containing your tracking information. If you have not received follow-up information within 5 days, please contact us.
My follow-up says "no information available at this time".
For some shipping companies, it takes 2-5 business days for tracking information to update in the system. If your order was placed more than 5 business days ago and there is still no tracking number information, please contact us.
Will my items be shipped in a package?
For logistical reasons, items in the same purchase will sometimes be shipped in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help.
RETURNS
Order Cancellation
All orders can be cancelled until shipped. If your order has been paid for and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packing and shipping process has begun, it can no longer be cancelled.
Refunds
Your satisfaction is our No. 1 priority. Therefore, you can request a refund or reshipment of ordered products if:
- If you do not receive the product within the guaranteed time (45 days excluding 2-5 day processing), you can request a refund or reshipment.
- If you received the wrong item, you can request a refund or reshipment.
- If you don't want the product you received, you can request a refund, but you must return the item at your own expense and the item must not have been used.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances beyond the control of Splint (e.g. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances beyond the control of
*You can submit refund requests within 15 days after the guaranteed delivery period expires (45 days). You can do this by sending a message to the Contact Us page
If a refund is approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you want to exchange your product, perhaps for a different size of clothing, you should contact us first and we will walk you through the steps.
Please do not send us your purchase unless we authorize you to do so.
Some reasons to buy from us:
We
do everything we can to make your shopping experience not only enjoyable, smooth and hassle-free, but also safe.
Enjoy
flexible international shipping services that currently operate in more than 200 countries worldwide.
FREE RETURNSWhat
is okay to change your mind! You can return your order for a full refund, we've got you covered with our full buyer protection.
New
products are available on a regular basis.
We don't
want you to choose between the best value and the best service. That's why we offer competitive prices.
EXCELLENT CUSTOMER SERVICE
The professional and knowledgeable support team is always ready to help you.
Check
the status of your order online. It's as easy as that!
Finding the right jacket for my pup has always been a struggle, but this one has met all our needs! The quality is evident in every stitch, and it fits him perfectly, providing warmth without restricting movement. He used to shiver on colder days, but now he's eager and ready to go out no matter the weather. The jacket's design is not only functional with its easy zipper and leash rings but also incredibly chic. It's comforting to know he's warm, dry, and stylishly equipped for winter. Definitely a must-have for any dog owner!
I never knew a dog jacket could make such a difference until I tried this one. It's been an exceptionally cold winter, and this quilted puffer jacket has been a savior for my aging retriever. The durable, waterproof material is perfect for her outdoor strolls, keeping her warm and cozy. What I appreciate most is the attached D-rings, making leash attachment a breeze during our walks. The quality is outstanding, and it washes up like new every time. Highly recommend for anyone looking to provide extra warmth and protection for their pet!
As winter approached, I was anxious about keeping my dog warm and dry. That's when I found this jacket and it has been a game-changer! Not only does it keep him snug during our chilly morning walks, but its waterproof feature means he's protected even when it's drizzling. The quilted padding seems so comfortable, and he struts around looking quite stylish. The convenience of the zipper design is a bonus for quick dressing. I'm thoroughly impressed with the quality and functionality!
My husky adores her new jacket, excellent quality and fast delivery.
Great fit for my dachshund, perfect for rainy and cold weather.
The quality of the vest is impressive.
Excellent product, very happy with the purchase.
Fits well for my 14kg dog, comfortable and ideal length.
The jacket is of good quality and highly recommendable.
XL size is great for my 9kg Jack Russell.
Attractive padding and good material, fits well on my large dog.
Fits my dog perfectly, covering essential areas while leaving paws free.
The jacket is lovely and of great quality.
Perfect fit for our chocolate lab and arrived promptly.
Absolutely love this jacket.
Excellent jacket, very happy with the purchase.
The fit is impeccable and the quality is outstanding.
3XL is a perfect fit for my 12kg Bulldog, very satisfied.
Fits great and ordered two more as backups, enhancing my dog's willingness for walks in colder weather.
Good quality and fast delivery. Fits my 15kg Bulldog perfectly.
The size is a bit snug but the quality seems promising.
Matches the description with a very nice finish and warmth. Fast delivery too.
The jacket is suitable and of good quality. Thank you to the seller.
The size is just right. Quality is comparable to a down jacket!
The quality is impressive, fitting my small dog well with room for movement.
2XL fits my Jack Russell well, with precise measurements.
The jacket looks and feels warm, though it's been too hot to try on yet.
Everything is satisfactory with the purchase.
This Dog Vest is exactly what I was looking for.
Medium size fits my 10 pound Yorkie perfectly.
Very satisfied with the product's quality and fit.
Perfect fit for my 1.5kg Spitz, warm and soft for the season.
Excellent suit for my Jack Russell weighing 10kg. Size 2XL is a good fit.
Size XL is just right for my small 5kg Bichon. Thanks!
XXL is perfect for my standard 9kg dachshund, especially in the chest area.
The jacket fits my dog as if tailor-made.
Fits my 25kg Stafford perfectly, well-made and true to the description.
The jacket is a perfect fit for my Cavalier puppy in size M.
Fits my dog wonderfully, snug and comfortable.
Perfect fit for my 12kg dog. We're extremely satisfied with the XXXL size!
The vest is not only warm but also made with excellent quality materials.
Ideal for my 20kg dog, providing warmth and comfort.
Arrived swiftly with superb quality and even stitching throughout.
A great jacket for my small dog, slightly loose in the belly but overall a good fit. Delivery was prompt and I appreciate the seller's service.
The jacket arrived quickly and fits well. I highly recommend it for its quality.
This suit is of very high quality and I'm pleased with the purchase.
It's exactly as shown in the picture, meeting all expectations.
The vest is fantastic with top-notch quality. It fits my French Bulldog's wide shoulders nicely.