SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than providing our customers with great value and service. We will continue to grow to meet the needs of all our customers, providing a service that exceeds all expectations anywhere in the world.
How are packages shipped?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our U.S. warehouse are shipped via USPS.
Do you ship worldwide?
Yes. We offer free shipping to over 200 countries around the world. However, there are some places we can't ship to. If you're in one of those countries, we'll get back to you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you agree to have one or more packages shipped to you and to receive custom rates when they arrive in your country.
How long does shipping take?
Shipping time varies by location. Here are our estimates:
| location |
*Estimated shipping time |
| United States |
10-30 Business Days |
| Canada, Europe |
10-30 Business Days |
| Australia, New Zealand |
10-30 Business Days |
| Central and South America |
15-30 Business Days |
| Asia |
10-20 Business Days |
| Africa |
15-45 Business Days |
*This does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order is shipped containing your tracking information. If you have not received follow-up information within 5 days, please contact us.
My follow-up says "no information available at this time".
For some shipping companies, it takes 2-5 business days for tracking information to update in the system. If your order was placed more than 5 business days ago and there is still no tracking number information, please contact us.
Will my items be shipped in a package?
For logistical reasons, items in the same purchase will sometimes be shipped in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help.
RETURNS
Order Cancellation
All orders can be cancelled until shipped. If your order has been paid for and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packing and shipping process has begun, it can no longer be cancelled.
Refunds
Your satisfaction is our No. 1 priority. Therefore, you can request a refund or reshipment of ordered products if:
- If you do not receive the product within the guaranteed time (45 days excluding 2-5 day processing), you can request a refund or reshipment.
- If you received the wrong item, you can request a refund or reshipment.
- If you don't want the product you received, you can request a refund, but you must return the item at your own expense and the item must not have been used.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances beyond the control of Splint (e.g. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances beyond the control of
*You can submit refund requests within 15 days after the guaranteed delivery period expires (45 days). You can do this by sending a message to the Contact Us page
If a refund is approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you want to exchange your product, perhaps for a different size of clothing, you should contact us first and we will walk you through the steps.
Please do not send us your purchase unless we authorize you to do so.
Some reasons to buy from us:
We
do everything we can to make your shopping experience not only enjoyable, smooth and hassle-free, but also safe.
Enjoy
flexible international shipping services that currently operate in more than 200 countries worldwide.
FREE RETURNSWhat
is okay to change your mind! You can return your order for a full refund, we've got you covered with our full buyer protection.
New
products are available on a regular basis.
We don't
want you to choose between the best value and the best service. That's why we offer competitive prices.
EXCELLENT CUSTOMER SERVICE
The professional and knowledgeable support team is always ready to help you.
Check
the status of your order online. It's as easy as that!
I really love the storage for this. I can finally have tissue on my bed without wasting space and having an ugly box getting tossed/crushed when I'm sick. I can set my late night medications on it as well as store remotes and other common nightstand needs in it. It's saved my bed from random clutter and I no longer lose things.
This just arrived yesterday, but I already know it's a successful purchase. It has 4 little silicone dots on the bottom so it won't slide around or damage surfaces. Best features: pretty and doesn't rise off the counter when you pull a tissue out.
Have been buying A TON of organizers because of boredom from being stuck inside the house and I love the idea of this one being able to hold tissues and more! Definitely a must have and is very convenient for on the bed side table
Very elegant looking. I gave it 4 stars just because the item is rather big and I was hoping for something a bit smaller to fit nicely on my small coffee table. But I'll make it work.
Works great. It's nice and heavy, so when you pull out a tissue the holder stays put. The storage on the back holds way more than I'd hoped. The overall design is really pretty.
I'm so glad I came across this organizer. Now my glasses, hand lotion, lip balm, and remote control for the lighting are all in one easy to find location.
Lovely item, I use it on my nightstand to cover the tissue box and cradle the tv remote controls. It’s sturdy and well crafted. I would recommend it.
I have this near my bed. It’s great for clutter control. It not only holds the tissues, but also my chapstick, my eye drops, my phone and the remote.
Beautiful! Sturdy, rubber feet so it doesn't move when you pull out a tissue. Fits more than I thought in the back slots. Def would buy again
I LOVE this!!! Heavy enough to keep the tissue box in place, small enough for my night table, just enough storage for what I need.
Perfect for a coffee table, as it accommodates not only tissues but tv remote and other accessories.
Absolutely love this! Holds all my makeup brushes and tissues! Looks glamorous on my vanity!
Easily distributes tissues and holds makeup brushes and etc on top. I really like it.
Was really surprised with the size of it and its beauty. Definitely a good purchase
This is a great way for me to keep my tissue, meds, lotions, etc next to my bed.
I am pleased with the quality and usefulness of the product.
What a brilliant idea to put a holder on a tissue box!
Love this product, exactly what I wanted
A bit larger would have been better
Comes in handy in any room