SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than providing our customers with great value and service. We will continue to grow to meet the needs of all our customers, providing a service that exceeds all expectations anywhere in the world.
How are packages shipped?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our U.S. warehouse are shipped via USPS.
Do you ship worldwide?
Yes. We offer free shipping to over 200 countries around the world. However, there are some places we can't ship to. If you're in one of those countries, we'll get back to you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you agree to have one or more packages shipped to you and to receive custom rates when they arrive in your country.
How long does shipping take?
Shipping time varies by location. Here are our estimates:
| location |
*Estimated shipping time |
| United States |
10-30 Business Days |
| Canada, Europe |
10-30 Business Days |
| Australia, New Zealand |
10-30 Business Days |
| Central and South America |
15-30 Business Days |
| Asia |
10-20 Business Days |
| Africa |
15-45 Business Days |
*This does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order is shipped containing your tracking information. If you have not received follow-up information within 5 days, please contact us.
My follow-up says "no information available at this time".
For some shipping companies, it takes 2-5 business days for tracking information to update in the system. If your order was placed more than 5 business days ago and there is still no tracking number information, please contact us.
Will my items be shipped in a package?
For logistical reasons, items in the same purchase will sometimes be shipped in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help.
RETURNS
Order Cancellation
All orders can be cancelled until shipped. If your order has been paid for and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packing and shipping process has begun, it can no longer be cancelled.
Refunds
Your satisfaction is our No. 1 priority. Therefore, you can request a refund or reshipment of ordered products if:
- If you do not receive the product within the guaranteed time (45 days excluding 2-5 day processing), you can request a refund or reshipment.
- If you received the wrong item, you can request a refund or reshipment.
- If you don't want the product you received, you can request a refund, but you must return the item at your own expense and the item must not have been used.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances beyond the control of Splint (e.g. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances beyond the control of
*You can submit refund requests within 15 days after the guaranteed delivery period expires (45 days). You can do this by sending a message to the Contact Us page
If a refund is approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you want to exchange your product, perhaps for a different size of clothing, you should contact us first and we will walk you through the steps.
Please do not send us your purchase unless we authorize you to do so.
Some reasons to buy from us:
We
do everything we can to make your shopping experience not only enjoyable, smooth and hassle-free, but also safe.
Enjoy
flexible international shipping services that currently operate in more than 200 countries worldwide.
FREE RETURNSWhat
is okay to change your mind! You can return your order for a full refund, we've got you covered with our full buyer protection.
New
products are available on a regular basis.
We don't
want you to choose between the best value and the best service. That's why we offer competitive prices.
EXCELLENT CUSTOMER SERVICE
The professional and knowledgeable support team is always ready to help you.
Check
the status of your order online. It's as easy as that!
It's a really great product, I installed it on my sink and it adapted perfectly, highly recommend!
Super... Will order another one.
Bought a second one, it's very very good, delighted with this purchase.
As in the photo, super happy, won't hesitate to order again.
I'm very satisfied. And I recommend it.
Well suited to my sink! Perfect.
Really useful... I recommend this item.
Works very well, even on an old sink with a flap. Pleased with my purchase.
Great item!
Perfect packaging and delivered on time. Thanks.
Product as described and meets my expectations.
Fits well on one of my sinks, but in my friend's house it lets water through even when properly pushed in. So, it doesn't fit all sinks.
Perfect for bathroom sink, let's see how it lasts, too bad it's not available for bathtubs.
Pretty good. Thank you.
Waiting a bit before writing a whole review as I wanted to see how it works after some use. Very easy to install and remove, meets my expectations, we'll see over time.
Good product, practical, easy to clean, let's see how it holds up over time!!!!!! Perfect.
Perfect, goodbye to bad smell.
Everything OK.
Fits well, good quality.
Surprisingly nice and well-made, I recommend.
Great solution for a broken drain... Fits well... Sealing tends that prevent odors.
Already ordered a few weeks ago... As it was good, I bought another one for my second sink. Very satisfied. Excellent price/quality ratio.
Installed these drain filters easily. Just position the delivered joints and everything is ok!
This is very good, nice mechanism, very protected and nice, but doesn't fit my sink, it has a different system.😰
It works out great, it's phenomenal.
Very nice item, as described 👍
Great value for money, useful and functional.
Very fast shipping and nice item.
Measured before buying and it was a perfect fit. Looks great, works well, very happy.
Doesn't quite fit in my sink, but it looks very nice.
Perfect for me.
Exactly as described.
Very convenient, good quality.
Very practical.
Very satisfied with the product, thank you.
Lovely item, received quickly and meets the request perfectly, aesthetic and easy to use.
Thanks for your sink stopper, but the only issue is the sink hole is a bit larger, so it's not entirely leak-proof, pity, thank you.
Equipped with an old sink where the system was jammed, this product solved the problem.
Super product, fulfills its role perfectly. Thanks.
Fairly quick delivery - Ad descriptions were accurate - Reliable product - Very quick and simple installation.
Perfect. Really happy with my purchase. Thank you.
I made a mistake, it doesn't fit in my sink, need to return it.
I had doubts about the quality before it arrived. But once installed, it was perfect and exactly what I needed. Thank you very much; highly recommend.
It's both very practical and aesthetically pleasing. Fits perfectly in my sink. Very satisfied.
Quick delivery and the product is exactly what I was looking for, thanks.
The rod in my sink broke and I couldn't move a traditional plug, but this one solved the problem! Really happy with it.
Perfect.
It's perfect and looks great.
Matches my expectations perfectly. I recommend this product.
Really elegant and seals the sink well, I recommend it.