SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than providing our customers with great value and service. We will continue to grow to meet the needs of all our customers, providing a service that exceeds all expectations anywhere in the world.
How are packages shipped?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our U.S. warehouse are shipped via USPS.
Do you ship worldwide?
Yes. We offer free shipping to over 200 countries around the world. However, there are some places we can't ship to. If you're in one of those countries, we'll get back to you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you agree to have one or more packages shipped to you and to receive custom rates when they arrive in your country.
How long does shipping take?
Shipping time varies by location. Here are our estimates:
| location |
*Estimated shipping time |
| United States |
10-30 Business Days |
| Canada, Europe |
10-30 Business Days |
| Australia, New Zealand |
10-30 Business Days |
| Central and South America |
15-30 Business Days |
| Asia |
10-20 Business Days |
| Africa |
15-45 Business Days |
*This does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order is shipped containing your tracking information. If you have not received follow-up information within 5 days, please contact us.
My follow-up says "no information available at this time".
For some shipping companies, it takes 2-5 business days for tracking information to update in the system. If your order was placed more than 5 business days ago and there is still no tracking number information, please contact us.
Will my items be shipped in a package?
For logistical reasons, items in the same purchase will sometimes be shipped in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help.
RETURNS
Order Cancellation
All orders can be cancelled until shipped. If your order has been paid for and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packing and shipping process has begun, it can no longer be cancelled.
Refunds
Your satisfaction is our No. 1 priority. Therefore, you can request a refund or reshipment of ordered products if:
- If you do not receive the product within the guaranteed time (45 days excluding 2-5 day processing), you can request a refund or reshipment.
- If you received the wrong item, you can request a refund or reshipment.
- If you don't want the product you received, you can request a refund, but you must return the item at your own expense and the item must not have been used.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances beyond the control of Splint (e.g. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances beyond the control of
*You can submit refund requests within 15 days after the guaranteed delivery period expires (45 days). You can do this by sending a message to the Contact Us page
If a refund is approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you want to exchange your product, perhaps for a different size of clothing, you should contact us first and we will walk you through the steps.
Please do not send us your purchase unless we authorize you to do so.
Some reasons to buy from us:
We
do everything we can to make your shopping experience not only enjoyable, smooth and hassle-free, but also safe.
Enjoy
flexible international shipping services that currently operate in more than 200 countries worldwide.
FREE RETURNSWhat
is okay to change your mind! You can return your order for a full refund, we've got you covered with our full buyer protection.
New
products are available on a regular basis.
We don't
want you to choose between the best value and the best service. That's why we offer competitive prices.
EXCELLENT CUSTOMER SERVICE
The professional and knowledgeable support team is always ready to help you.
Check
the status of your order online. It's as easy as that!
This is one of those products you never think you need until you use it. I'm used to using pot holders for lids and pots and thought a hook or something for a better grip would be safer for heavy lids or full pots. These silicone handle covers solve this. Excellent heat resistance and a safer grip compared to oven mitts.
These are perfect for my stainless steel pot lid handles. Nice that I can slip one over the handle when I start cooking and don't have to worry about finding a pot holder to pick up the lid. Arrived very fast!!
Received the product and am using it. They are of very good quality.
Burns from poorly insulated pot and pan handles are over! A simple and effective idea. Well-designed product. A suggestion: Maybe mix the colors, each pair a different color. Gray is too discreet, maybe that's the idea!
As described, very nice and practical, I loved it.
Thank you. Excellent addition for hot pot handles. Very satisfied with the purchase!
Very practical.
Good quality-price ratio
Make sure your pot handles aren't curved, otherwise, they won’t fit.
It's all good. A necessary item in the household. Delivered quickly. Thank you.
Looks great! Unfortunately, the silicone doesn't hold best on our pot's handle.
In line with the description. I recommend the product.
Didn't fit my pans with square handles, better for round handles.
They fall off, don't fit on thin handles.
All super. Arrived quickly. As described. Good quality.
Very useful.
As described in the photo, and they work very well
Haven't tried yet
Came as in the photo. I recommend!
Not bad, comfortable enough. But! The perforation is unnecessary. Sometimes through the holes, you can touch the hot handle.
Don't slip, perfect mitts
I love these silicone mitts because they are just the right size for me.
Great, no more burns! Love these handle protectors!
I recommend it, matches the description
Happy with the set. The handle cover fits as expected.
Used them to protect my hands from burns, really like them.
Liked that they are comfortable.
Excellent idea, does the job. Easy to put on and stays in place.
Awesome, works really well
Bought this for my mom. She loves them.
Works really well, my wife loves this gadget, less risk of getting burned.
Easy to use and clean, better than I expected.
These silicone handle covers are the greatest invention ever. Light, easy to clean, readily accessible, and heat-resistant.
Incredibly useful, a must-have to avoid burns.
It's super handy
It's superb 👍
I'm very pleased with my purchase.
Really convenient and works well.
Very handy to avoid burns!
No more burnt fingers, especially for my husband.
Great product, no more burns and it's pretty too. THANK YOU!
It's amazing, no more burns, just perfect!
Fantastic product! Exactly what I was looking for.
Absolutely brilliant!
Just make sure to measure your handles right, and you're set. This product seems durable and is way more effective against burns than the more expensive handles.
I'm really happy with these handle covers. Since I've started using them, no more burnt fingers when handling my pots. Highly recommend 👍