SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than providing our customers with great value and service. We will continue to grow to meet the needs of all our customers, providing a service that exceeds all expectations anywhere in the world.
How are packages shipped?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our U.S. warehouse are shipped via USPS.
Do you ship worldwide?
Yes. We offer free shipping to over 200 countries around the world. However, there are some places we can't ship to. If you're in one of those countries, we'll get back to you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you agree to have one or more packages shipped to you and to receive custom rates when they arrive in your country.
How long does shipping take?
Shipping time varies by location. Here are our estimates:
| location |
*Estimated shipping time |
| United States |
10-30 Business Days |
| Canada, Europe |
10-30 Business Days |
| Australia, New Zealand |
10-30 Business Days |
| Central and South America |
15-30 Business Days |
| Asia |
10-20 Business Days |
| Africa |
15-45 Business Days |
*This does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order is shipped containing your tracking information. If you have not received follow-up information within 5 days, please contact us.
My follow-up says "no information available at this time".
For some shipping companies, it takes 2-5 business days for tracking information to update in the system. If your order was placed more than 5 business days ago and there is still no tracking number information, please contact us.
Will my items be shipped in a package?
For logistical reasons, items in the same purchase will sometimes be shipped in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help.
RETURNS
Order Cancellation
All orders can be cancelled until shipped. If your order has been paid for and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packing and shipping process has begun, it can no longer be cancelled.
Refunds
Your satisfaction is our No. 1 priority. Therefore, you can request a refund or reshipment of ordered products if:
- If you do not receive the product within the guaranteed time (45 days excluding 2-5 day processing), you can request a refund or reshipment.
- If you received the wrong item, you can request a refund or reshipment.
- If you don't want the product you received, you can request a refund, but you must return the item at your own expense and the item must not have been used.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances beyond the control of Splint (e.g. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances beyond the control of
*You can submit refund requests within 15 days after the guaranteed delivery period expires (45 days). You can do this by sending a message to the Contact Us page
If a refund is approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you want to exchange your product, perhaps for a different size of clothing, you should contact us first and we will walk you through the steps.
Please do not send us your purchase unless we authorize you to do so.
Some reasons to buy from us:
We
do everything we can to make your shopping experience not only enjoyable, smooth and hassle-free, but also safe.
Enjoy
flexible international shipping services that currently operate in more than 200 countries worldwide.
FREE RETURNSWhat
is okay to change your mind! You can return your order for a full refund, we've got you covered with our full buyer protection.
New
products are available on a regular basis.
We don't
want you to choose between the best value and the best service. That's why we offer competitive prices.
EXCELLENT CUSTOMER SERVICE
The professional and knowledgeable support team is always ready to help you.
Check
the status of your order online. It's as easy as that!
Love this set! This purchase was inspired by Home Chef meal kids I’ve been getting for over two years and have guessed or caused extra dishes on the olive oil volume the entire time. Everything else comes pre-measured. This is SO much quicker and easier to use! The only thing I don’t like is the number of pieces to take apart and reassemble to clean. My first purchase I never got it back together and it didn’t work. Second purchase was never received. This time the stars aligned and I absolutely LOVE this product!!
The dispensers are really drip-free and look beautiful. I checked the measurements and measured my cabinet before ordering. The dispensers are only supposed to pour out the amount you squeezed into the top reservoir as long as you keep the two squeeze holes on the silicone press covered. But when you start pouring, the oil continues to come out of the bottom part into the top reservoir and you'll end up pouring more than the amount you want.
Love it. I purchased this set to use with a different oil that I use two to three times a day. The original bottle it came in was large and glass and hard to hang onto. It's also not cheap so the last thing I wanted was for it to hit the tile floor. This bottle works perfectly. Easy to grip, measures the exact amount with a very simple squeeze with easy ry read measurements on the side and pours perfectly. No muss, no fuss. I'm ordering another set for my olive oil.
Very useful product easy to use. Does not spill a drop. Easy to clean and handle. Keeps my kitchen clean. I use oil for cooking everyday and this is really useful. One for vegetable oil and another for olive oil. For cleaning I just put these in dishwasher. Nice way to keep hand clean while cooking
I purchased this item because I wanted to finally learn how to make different dressings. My husband initially was reluctant to use it when the item was originally delivered, but after a couple of tries he realized how simple it was to utilize. We love it. You have to press both buttons on the sides to fill the reservoir and dispense the product, but it works great. It has excellent measuring capabilities for cooking and baking, and that we would definitely recommend the product.
Love this dispenser! This purchase was inspired by Home Chef meal kids I’ve been getting for over two years and have guessed or caused extra dishes on the olive oil volume the entire time. Everything else comes pre-measured. This is SO much quicker and easier to use! I love that it can be cleaned in dishwasher, hate washing oily bottles. This time the stars aligned and I absolutely LOVE this product!!
Very useful product easy to use. Does not spill a drop. Easy to clean and handle. Keeps my kitchen clean. I use oil for cooking everyday and this is really useful. One for vegetable oil and another for olive oil. For cleaning I just put these in dishwasher. Nice way to keep hand clean while cooking.
Nice and easy to use. Drip free and also looks good. Good value for money.
this works great in controlling the amount of oil you're pouring out. It's easy to refill. It's a little tricky getting the top section to fit just right to use the first time, but no problems since. I don't know how my daughter did this, but she broke one of the tops so now we have two bottoms and one top.
Good quality ! Looks amazing!
everything's up to standard
This is a really great product. I use it for avocado oil and olive oil. You just pump the amount of oil you want and pour it out. I cook with avocado oil and put olive oil on my salad or bread and the ability just to pour it out is really convenient. If you use oil for cooking or on salads this is what you want. I'm pleased that I bought this product and this is the only oil dispensing system I will ever need.
this works great in controlling the amount of oil you're pouring out. It's easy to refill. It's a little tricky getting the top section to fit just right to use the first time, but no problems since. I don't know how my daughter did this, but she broke one of the tops so now we have two bottoms and one top.
Fast shipping. Good quality. Five stars to this store.
Oh my!! Am in love with these dispensers!! Easy to use and dripless. Just a squeeze on top at both sides, front and back, and good to go!!
This dispenser with the scale looks damn cool!! LOVE IT! thanks to store!
Very happy with quick delivery - just in time for the holidays
I received dispenser with the scale within a couple of weeks. Like it so much.
it's always cool to get a new kitchen utensil without any additional expenses. thanks for the free shipping!
I love this... arrived in really good condition! No defects! Thanks!
Gotta love the seller, it's always fun and productive to have a chat
Love the dispenser with the scale. Thank you very much!!
Really helps in kitchen. Unfortunately, it's not air-tights.
Thank u! I was a little worried how the bottle will be treated during the shipment, but the item is perfect!
Got two of them, both orked great, I use the small one for oil and the large one for cooking wine.
Never thought buying online can be such fun. Thanks to the seller, my expectations are more than met! Easy to use. Squeeze up what you want and drizzle. Do not overfill the bottle or it will keep pouring until the liquid level no longer covers the bottom opening of the tube. Not air tight: This shouldn't be used for perishable oils like flax.
I like oil. I use these for Olive oil and toasted sesame oil. They took a minute to figure out how to get the damn pull into the top, but once I did I love them. Slight issue with a bit more oil coming out when I pour if i rely on their measurements. But honestly why measures oil. Oil is life. Had slight issue with dripiage but it's cool
I have tossed out no less than half a dozen oil dispensers because they leaked or the nozzle didn't fit the bottle tight enough. At last...after years of hunting, I have found the absolute best oil dispenser on this planet. Do you wonder...is she exaggerating? My answer, No. The engineering in this set of two dispensers is a scientific feet in itself...with careful prototyping to refine the design to achieve such mastery. Bravo! This set is my new favorite kitchen item....truly 'drip free' and will measure precise measurement from a teaspoon up to a tablespoon with a gentle squeeze. Awesome! Ten stars in my book...yes, a perfect 10!
These are fantastic and do exactly what they say. We use one for olive oil and one for avacado oil. Being able to quickly measure out the amount to be used is very helpful. Also, the fact that they do not drip or leak oil like so many oil containers have done on us in the past. They also look nice enough to leave out next to the stove. Would recommend to anyone who cooks often and uses oil.
got it for my cousin. no drawbacks noted, 4 stars
Over all, I am pleased with this item. The bottles are of good quality and they are simple to use. I did double check the accuracy of the measurements against a traditional measuring spoon and found the measurements to be inaccurate though, so double check before relying on the marked measurements. I found them to be approximately 1 tsp to large (the tablespoon measure on these bottles actually equals about 4 teaspoons or 1.33 tablespoons. 5 stars if the measurements were accurate, but I would absolutely recommend this product without hesitation.