SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than providing our customers with great value and service. We will continue to grow to meet the needs of all our customers, providing a service that exceeds all expectations anywhere in the world.
How are packages shipped?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our U.S. warehouse are shipped via USPS.
Do you ship worldwide?
Yes. We offer free shipping to over 200 countries around the world. However, there are some places we can't ship to. If you're in one of those countries, we'll get back to you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you agree to have one or more packages shipped to you and to receive custom rates when they arrive in your country.
How long does shipping take?
Shipping time varies by location. Here are our estimates:
| location |
*Estimated shipping time |
| United States |
10-30 Business Days |
| Canada, Europe |
10-30 Business Days |
| Australia, New Zealand |
10-30 Business Days |
| Central and South America |
15-30 Business Days |
| Asia |
10-20 Business Days |
| Africa |
15-45 Business Days |
*This does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order is shipped containing your tracking information. If you have not received follow-up information within 5 days, please contact us.
My follow-up says "no information available at this time".
For some shipping companies, it takes 2-5 business days for tracking information to update in the system. If your order was placed more than 5 business days ago and there is still no tracking number information, please contact us.
Will my items be shipped in a package?
For logistical reasons, items in the same purchase will sometimes be shipped in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help.
RETURNS
Order Cancellation
All orders can be cancelled until shipped. If your order has been paid for and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packing and shipping process has begun, it can no longer be cancelled.
Refunds
Your satisfaction is our No. 1 priority. Therefore, you can request a refund or reshipment of ordered products if:
- If you do not receive the product within the guaranteed time (45 days excluding 2-5 day processing), you can request a refund or reshipment.
- If you received the wrong item, you can request a refund or reshipment.
- If you don't want the product you received, you can request a refund, but you must return the item at your own expense and the item must not have been used.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances beyond the control of Splint (e.g. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances beyond the control of
*You can submit refund requests within 15 days after the guaranteed delivery period expires (45 days). You can do this by sending a message to the Contact Us page
If a refund is approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you want to exchange your product, perhaps for a different size of clothing, you should contact us first and we will walk you through the steps.
Please do not send us your purchase unless we authorize you to do so.
Some reasons to buy from us:
We
do everything we can to make your shopping experience not only enjoyable, smooth and hassle-free, but also safe.
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flexible international shipping services that currently operate in more than 200 countries worldwide.
FREE RETURNSWhat
is okay to change your mind! You can return your order for a full refund, we've got you covered with our full buyer protection.
New
products are available on a regular basis.
We don't
want you to choose between the best value and the best service. That's why we offer competitive prices.
EXCELLENT CUSTOMER SERVICE
The professional and knowledgeable support team is always ready to help you.
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the status of your order online. It's as easy as that!
This defrosting tray actually works as described. It comes with a drip tray to keep the countertop clean when defrosting meat. I see there are some negative reviews saying does not work. I think they must compare the defrosting tray with miscrowave. This is not magic and will not instantly defrost the meat. So I am pretty happy with the this product.
This was a big helper during holidays. It works good thawing raw foods. It seems like it’s made with good quality material. It comes drip tray so there is less mess processed. So far it exceed my expectations!!
It’s simple to use by putting whatever you want to defrosted on the top of the tray. And the tray is large enough to put more food on it at the same time. This tray saves my time of preparing meal. Also, it’s easy to clean and reuse again.
I bought this because my husband and I are really bad at making sure our meat is defrosted and ready to cook when we are ready to eat. This product works well and is easily cleaned. I am happy thinking my defrosting problems are done.
I have been really happy with this. It doesn't thaw instantly like a microwave, but it also doesn't dry out the edges and cook it like a microwave. It is lightweight and small enough to store and the nonstick surface cleans easily.
My husband loves this thing! It's perfect when you have things to do before you start dinner. Defrosts and stays clean with the holder underneath. I would recommend it.
Looks and works as advertised but I'm a bit sceptical about rubber sides, afraid they can easily fall off when moving the tray.
Lightweight and compact product that easily fits into tight cupboard spaces. I hate having to use the microwave to defrost as it does not do it evenly. With this tray, it really speeds up the defrosting process and makes the meal planning a lot easier.
Thaws food quickly. Rubber sides sometimes fall off when moving it. Afraid they will eventually get lost. It does thaw the meat quickly and it doesn’t it grey like in the microwave.
I’m a super skeptic of most reviews and wonder if they are legit. But this product actually works. Just received it yesterday and today I thawed 2 fairly thick steaks in about 2hrs and 15 minutes. I flipped them every 10-15 min. Impressive. No idea yet on durability bc I just purchased it.
I’m really surprised how fast my meat defrosts. Wow !!!!
I was a little skeptical buying this but I must say I am impressed.
I did a trial test using an ice cube and i noticed right away that the ice is melting. Wow!
This is very helpful, especially with my busy schedule as there are times that i forget to take out frozen food from the fridge.
Works as expected. I am always forgeting to pull something out of the freezer in the morning for dinner. With this product, I can come home from work, pull a steak out of the freezer, put it on this tray, change clothes, walk the dog, and by the time I am ready to make dinner, it is thawed and ready for cooking! No mess, no stress!
This is easily my favorite thing in my kitchen right now, I'm in love!! I'm one of those people that doesn't think about what's for dinner until 4pm, only to realize I have no meat thawed. Not a problem anymore!!!!
Great tray. There are many days that I forget to take something out of the freezer for dinner. This tray defrosts frozen items in less than 2 hours, like a whole steak
YES, IT WORKS VERY WELL. Defrosts within 30 min in opposed to hours. Highly recommend!!
Great addition to any kitchen! No more worrying about not taking the meat out of the freezer.
Works with meat, cheese, etc. Its awesome, really does cut the time in half. THANKS
Worth the money! 10x faster than traditional defrosting. Highly recommend!
I have used several defrosting trays before , BUT this tray is faster than other trays.
Simple design yet promising results. It won’t defrost frozen food instantly, but it sure defrosts evenly in about 30 minutes depending on what type of meat and the thickness of it. It worked much faster when I use the tong to turn it over each side for about 20 minutes. I even defrost my frozen berries on this. Using this tray to defrost is much better than using microwave or cold water to thaw any frozen stuff.
Regular burgers and turkey burgers take an hour and a half to completely thaw. I haven't used it for chicken cutlets yet, but I'm sure it's the same exact process. Love these trays! For people that don't want to leave stuff out on the counter overnight into the next day like a solid block of ice, this product is for you. You don't realize how valuable these thawing trays are until you get them.
Love this so much I bought 3 one for my son, one for a wedding gift and one for me. Totally awesome!
Overall I’m pleased with the tray. It definitely speeds up counter top thawing time. I even put it in the fridge with the frozen food. I use it quite often. Defrosts chicken strips thawed on it in about 45 min. It’s not instant but it helps.
This product really does work. I use it all the time. I no longer have to plan 2 days ahead of time. Most things out of the deep freeze only take 2 hours to thaw. I like mine so much I have already given one as a gift.
Priduct performs as advertised, use it daily. Very happy and satisfied. I highly recomend it.
I have to say, I was skeptical buying this, but I tried it anyway. We often forget to defrost things and then have nothing to make for dinner. I have used this a few times now and it has completely, or near completely defrosted entire packs of chicken, turkey and beef in 1-1 1/2 hours. It's truly helpful if you're like us and you forget to defrost things. Super easy to hand wash and can be easily stored.
Smaller than expected but it’s fine. Works as described.
I love it and to me it seems to make thawing time quicker.
I can’t believe this actually works! Constantly rushing in the morning, I always forget to take meat out the the freezer to thaw out all day. This has changed my life.
Definitely thaws quicker than cold water or the fridge overnight... but items need to be flat on it so as much surface of meat hits it. Not as fast as I thought but definitely good when I think of something last minute or plain forget to take out dinner.
Absolutelly love this product! 💘 Going to buy one more again!
Suprisingly, it seems to work very well. We have used this defrosting tray a few times now and it definitely speeds up the defrosting process. Easy to clean too.
What a great way to defrost your food that is really frozen! I tell you its like magic, what I did was I placed plastic wrap on the board so that there wouldn't be a mess. I walked away for at least 30 mins came back to totally defrosted meat! Before having this product I would have to do any defrosting overnight because it took forever. This product is amazing and I recommend it!!!
Works as advertized!This little item is GREAT! I have used it a dozen times now and each time it thaws the food quickly and throroughly. Thanks to the seller!
Love this! Can’t tell you how many times I forget to pull out chicken for dinner and this is a life saver for those times I forget. Also perfect to defrost frozen burgers to make my teenager a quick “snack”.
It's great for defrosting something in a very short time.
I always forget to defrost meat and/or have last minute company for dinner. This little gadget works great. My meat is defrosted perfectly without the microwave rubbery after taste. I highly recommend it. My only draw back is that it had a cover to put over the meat. I don't want kitchen particles or flies to get into my meat as sits on top of this gadget defrosting.
This product is great, works exactly as advertised. I didn't think it would work. I had 2 packages of hamburger I needed thawed. I placed one package on the defrosting tray and the other next to the defrosting tray on my stove. In a little over an hour the defrosting tray had it totally thawed, as if I had just brought it home from the store! No mushy meat, or still frozen in the middle. Worked fantastic, I have since used it on chicken, pork chops, all come out wonderful!
Defrosted a large chicken breast in under 30 minutes. Haven't tried anything bigger yet, but probably won't because I eat alone. Amazed me!
This kitchen gadget helps me a lot when it comes to defrost frozen meat. I am an easily forgettable person. Often forget to defrost meat for dinner before hand. This plate cut down a lot defrosting time. Great item.
Certain things it defrosts fast, like steak and ground beef. But pork and ribs take a little longer than advertised
I do not know how it works BUT IT WORKS! King of magic. Thanks
I am a very forgetful person so I never think about taking anything out to cook. This tray is my life saver. It defrosted faster than I expected. It was easy to wipe off and clean to be ready to use again. I will be telling everyone about this as it has been a big help to my family.
Actually works! Maybe not quite as fast as they say, but definitely helpful when I forget to pull meat out.