SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than providing our customers with great value and service. We will continue to grow to meet the needs of all our customers, providing a service that exceeds all expectations anywhere in the world.
How are packages shipped?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our U.S. warehouse are shipped via USPS.
Do you ship worldwide?
Yes. We offer free shipping to over 200 countries around the world. However, there are some places we can't ship to. If you're in one of those countries, we'll get back to you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you agree to have one or more packages shipped to you and to receive custom rates when they arrive in your country.
How long does shipping take?
Shipping time varies by location. Here are our estimates:
| location |
*Estimated shipping time |
| United States |
10-30 Business Days |
| Canada, Europe |
10-30 Business Days |
| Australia, New Zealand |
10-30 Business Days |
| Central and South America |
15-30 Business Days |
| Asia |
10-20 Business Days |
| Africa |
15-45 Business Days |
*This does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order is shipped containing your tracking information. If you have not received follow-up information within 5 days, please contact us.
My follow-up says "no information available at this time".
For some shipping companies, it takes 2-5 business days for tracking information to update in the system. If your order was placed more than 5 business days ago and there is still no tracking number information, please contact us.
Will my items be shipped in a package?
For logistical reasons, items in the same purchase will sometimes be shipped in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help.
RETURNS
Order Cancellation
All orders can be cancelled until shipped. If your order has been paid for and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packing and shipping process has begun, it can no longer be cancelled.
Refunds
Your satisfaction is our No. 1 priority. Therefore, you can request a refund or reshipment of ordered products if:
- If you do not receive the product within the guaranteed time (45 days excluding 2-5 day processing), you can request a refund or reshipment.
- If you received the wrong item, you can request a refund or reshipment.
- If you don't want the product you received, you can request a refund, but you must return the item at your own expense and the item must not have been used.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances beyond the control of Splint (e.g. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances beyond the control of
*You can submit refund requests within 15 days after the guaranteed delivery period expires (45 days). You can do this by sending a message to the Contact Us page
If a refund is approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you want to exchange your product, perhaps for a different size of clothing, you should contact us first and we will walk you through the steps.
Please do not send us your purchase unless we authorize you to do so.
Some reasons to buy from us:
We
do everything we can to make your shopping experience not only enjoyable, smooth and hassle-free, but also safe.
Enjoy
flexible international shipping services that currently operate in more than 200 countries worldwide.
FREE RETURNSWhat
is okay to change your mind! You can return your order for a full refund, we've got you covered with our full buyer protection.
New
products are available on a regular basis.
We don't
want you to choose between the best value and the best service. That's why we offer competitive prices.
EXCELLENT CUSTOMER SERVICE
The professional and knowledgeable support team is always ready to help you.
Check
the status of your order online. It's as easy as that!
This works exactly as shown in my pics! Awesome little gadget. The magnet is strong enough to hold on the fridge with batteries. The heater doesn't turn on until you close the unit. Don't touch it while it's hot.
It's a good size, works with 2 AA batteries, and works perfectly. If you find my comment helpful, please give me a like 🙏. Thank you 😊.
Works great. Took me a minute to figure out how to put the batteries in because the clamp part was snug, but it opened fine. The magnet isn't super strong, but it holds without the batteries.
Really good quality for a super reasonable price. I love it and will definitely keep buying this product. Highly recommend.
It worked for the most part, pretty decent.
This is great, really a day saver. No more using chip clips, and I put it on my fridge since it's magnetic. Love it, it's inexpensive too.
Small but handy, takes a bit to warm up, but works well. It also has a magnet.
It’s not very high quality, but it’s okay for what it is.
It works with 2 AA batteries. The seal isn't super strong, but it's good enough to keep leftover chips from going stale. I like the idea of it.
It actually works! This thing is a lifesaver!
Works pretty well, plus it's nice because it has a magnet.
Cute color. Haven't used it yet, planning to once I get batteries.
Closes all bags, even cereal bags!
It's so cute, highly recommend!!
True to size, exactly like the picture, works with AAA batteries.
Pretty easy to use, it's okay overall.
Really seals my bags effectively.
Requires 2 AA batteries but works well.
Arrived in nice condition, excited to start using it.
Works well and has a stopper to prevent accidental overheating.
Seals plastic bags easily and effectively!
Works great. I love that it has a magnet to stick on the refrigerator.
This product is simple yet so useful! It helps keep my food fresh longer, and it's super easy to use. 👏
It's so easy to use and perfect for my daily routine with my four kids.
This item is very useful and fulfills its function.
The product works efficiently and exactly as explained.
It came without a battery, so I haven't tried it yet.
It's very practical, makes things easier.
The product is generally acceptable, no major issues.
I was skeptical about it working, but it's really worth having.
I haven't used it yet, but it looks 👌
Nice and works perfectly.
It wasn't quite what I was expecting, but it works nonetheless.
It works great and arrived quickly.
The bag sealer is exactly as described.
Very satisfied with this, thank you so much!
Haven't used it yet, but it looks to be in good condition.
This works wonderfully, really impressed.
It's working as expected.
It's quite practical and works effectively.
Works well and was sent quickly. For the price, I definitely recommend it.
I'm really satisfied with this purchase.
This is a great bag sealer!
It works okay.
Haven't used it yet, but it looks nice and the material seems good.
This is a very good product, the best of the best. It's great for sealing any nylon bag and other types too.
This thing is pretty handy and works well. The seam it creates is good, though it tends to cut off the plastic, sealing it on both ends. I'd recommend it.