SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than providing our customers with great value and service. We will continue to grow to meet the needs of all our customers, providing a service that exceeds all expectations anywhere in the world.
How are packages shipped?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our U.S. warehouse are shipped via USPS.
Do you ship worldwide?
Yes. We offer free shipping to over 200 countries around the world. However, there are some places we can't ship to. If you're in one of those countries, we'll get back to you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you agree to have one or more packages shipped to you and to receive custom rates when they arrive in your country.
How long does shipping take?
Shipping time varies by location. Here are our estimates:
| location |
*Estimated shipping time |
| United States |
10-30 Business Days |
| Canada, Europe |
10-30 Business Days |
| Australia, New Zealand |
10-30 Business Days |
| Central and South America |
15-30 Business Days |
| Asia |
10-20 Business Days |
| Africa |
15-45 Business Days |
*This does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order is shipped containing your tracking information. If you have not received follow-up information within 5 days, please contact us.
My follow-up says "no information available at this time".
For some shipping companies, it takes 2-5 business days for tracking information to update in the system. If your order was placed more than 5 business days ago and there is still no tracking number information, please contact us.
Will my items be shipped in a package?
For logistical reasons, items in the same purchase will sometimes be shipped in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help.
RETURNS
Order Cancellation
All orders can be cancelled until shipped. If your order has been paid for and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packing and shipping process has begun, it can no longer be cancelled.
Refunds
Your satisfaction is our No. 1 priority. Therefore, you can request a refund or reshipment of ordered products if:
- If you do not receive the product within the guaranteed time (45 days excluding 2-5 day processing), you can request a refund or reshipment.
- If you received the wrong item, you can request a refund or reshipment.
- If you don't want the product you received, you can request a refund, but you must return the item at your own expense and the item must not have been used.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances beyond the control of Splint (e.g. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances beyond the control of
*You can submit refund requests within 15 days after the guaranteed delivery period expires (45 days). You can do this by sending a message to the Contact Us page
If a refund is approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you want to exchange your product, perhaps for a different size of clothing, you should contact us first and we will walk you through the steps.
Please do not send us your purchase unless we authorize you to do so.
Some reasons to buy from us:
We
do everything we can to make your shopping experience not only enjoyable, smooth and hassle-free, but also safe.
Enjoy
flexible international shipping services that currently operate in more than 200 countries worldwide.
FREE RETURNSWhat
is okay to change your mind! You can return your order for a full refund, we've got you covered with our full buyer protection.
New
products are available on a regular basis.
We don't
want you to choose between the best value and the best service. That's why we offer competitive prices.
EXCELLENT CUSTOMER SERVICE
The professional and knowledgeable support team is always ready to help you.
Check
the status of your order online. It's as easy as that!
When I saw this, it reminded me of my time in the Mediterranean where we used shower caps as food covers for outdoor eating. Love the bold design of this plastic apple, but it has to be wall-mounted with a sticky attachment. Would be better as a fridge magnet. Stuck it to the fridge and moved it without issues.
It's really good, I already knew about it because I had one before. It's practical and quick for sealing something. Happy with it as I bought another.
Good quality product, well-designed, fairly easy to set up, looks lovely.
Great storage, looks good too, bright and fun.
Really cute food bag holder. Easy to insert and use.
It is essential for anyone wanting to keep their kitchen organized and food fresh, perfect for small kitchens.
Really like this plastic wrap storage box shaped like an apple. Very useful in the kitchen.
The Storage Box looks just like the picture and is well-made.
Very convenient, just place it on the fridge and pull out the wrap when needed, super easy to use.
Great container holding about 100 folded bags, perfect for covering plates, dishes, and containers.
Looks nice on the wall but can be a bit fiddly when only a few wraps left trying to pull out.
Easy to get to covers. Used daily. No problems.
This is one of those things you didn't know you needed until you have it. The storage apple looks good in your kitchen.
I so love this, it's eye-catching and a great little storage box. It looks amazing and is large in size.
A little flimsy when delivered but used superglue to reinforce the sides, now works as it should.
A good idea, nice size, easy to fit on the wall.
Amazing product and great value! Just hoping it’ll stay stuck where I put it 🤞
Well worth a purchase.
Very handy, love the apple shape.
This is great, now sits on my kitchen cupboard and I love it. Easy to clean and install.
Works for us.
Very useful to keep food covers neat and tidy in, easy to get to them.
So easy to use, no fuss, so glad I have them.
Very good and smart. Helps a lot with my kitchen and cooking stuff. Easy to use and looks great.
Waited a while but set it up very quickly and adopted it. Bravo, thanks, it's impeccable.
Practical and very decorative, adore it.
Super practical! Love it!
Very cool and practical, bought two, one for my friend too. Just hope I can always find refills.
Perfect
Awesome, had my doubts but it's great...!
Nice.
Very good!!
It's very nice and helpful, thank you.
I like it. As described. Received quickly. Recommend!
Really nice and practical product, but having trouble making the support stick, any tips?
Pretty and practical dispenser, very lightweight.
Great product, fun and very handy, fast shipping.. Thanks!
Delighted with my order, just waiting for the plastic bags!!
Ordered this twice, one for me and the second for my mother-in-law!
I recommend this, love it, it's so practical!!!
Super handy and always within reach.
It is such a handy tool in my kitchen. Love it
It's really good, I knew about it because I already had one. Happy with it as I bought another.
It's beautiful and practical, just missing a way to fix it in place.
Really convenient, top-notch delivery, I recommend this box. It's my second time ordering.
It's very handy, honestly 👍
I totally recommend this, it's really high quality and super practical 👍
It's not only practical but also looks stylish in my kitchen.