SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than providing our customers with great value and service. We will continue to grow to meet the needs of all our customers, providing a service that exceeds all expectations anywhere in the world.
How are packages shipped?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our U.S. warehouse are shipped via USPS.
Do you ship worldwide?
Yes. We offer free shipping to over 200 countries around the world. However, there are some places we can't ship to. If you're in one of those countries, we'll get back to you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you agree to have one or more packages shipped to you and to receive custom rates when they arrive in your country.
How long does shipping take?
Shipping time varies by location. Here are our estimates:
| location |
*Estimated shipping time |
| United States |
10-30 Business Days |
| Canada, Europe |
10-30 Business Days |
| Australia, New Zealand |
10-30 Business Days |
| Central and South America |
15-30 Business Days |
| Asia |
10-20 Business Days |
| Africa |
15-45 Business Days |
*This does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order is shipped containing your tracking information. If you have not received follow-up information within 5 days, please contact us.
My follow-up says "no information available at this time".
For some shipping companies, it takes 2-5 business days for tracking information to update in the system. If your order was placed more than 5 business days ago and there is still no tracking number information, please contact us.
Will my items be shipped in a package?
For logistical reasons, items in the same purchase will sometimes be shipped in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help.
RETURNS
Order Cancellation
All orders can be cancelled until shipped. If your order has been paid for and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packing and shipping process has begun, it can no longer be cancelled.
Refunds
Your satisfaction is our No. 1 priority. Therefore, you can request a refund or reshipment of ordered products if:
- If you do not receive the product within the guaranteed time (45 days excluding 2-5 day processing), you can request a refund or reshipment.
- If you received the wrong item, you can request a refund or reshipment.
- If you don't want the product you received, you can request a refund, but you must return the item at your own expense and the item must not have been used.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances beyond the control of Splint (e.g. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances beyond the control of
*You can submit refund requests within 15 days after the guaranteed delivery period expires (45 days). You can do this by sending a message to the Contact Us page
If a refund is approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you want to exchange your product, perhaps for a different size of clothing, you should contact us first and we will walk you through the steps.
Please do not send us your purchase unless we authorize you to do so.
Some reasons to buy from us:
We
do everything we can to make your shopping experience not only enjoyable, smooth and hassle-free, but also safe.
Enjoy
flexible international shipping services that currently operate in more than 200 countries worldwide.
FREE RETURNSWhat
is okay to change your mind! You can return your order for a full refund, we've got you covered with our full buyer protection.
New
products are available on a regular basis.
We don't
want you to choose between the best value and the best service. That's why we offer competitive prices.
EXCELLENT CUSTOMER SERVICE
The professional and knowledgeable support team is always ready to help you.
Check
the status of your order online. It's as easy as that!
Excellent product at a very reasonable price. The bag is nice light pink color and pretty sturdy zippers. No unpleasant odor. I don’t use it for travelling but for everyday makeup and this bag can fit all my makeup essentials like lipsticks, brushes, mascara, eyeshadows, foundations, etc. If you are looking for a new high quality makeup bag – this is for sure the product for you. Recommend!
I was a little anxious about the bag quality but it’s by far the best makeup bag I've ever used! It’s great quality, perfect size for regular use as well as for travelling. Beautiful pink color and durable material. It perfectly fits all my girl stuff and has convenient slots for brushes. It’s worth the money. I definitely recommend it.
SUPER! I’m happy to add this pretty cosmetic bag to my collection. The bag is even better than I expected – cute design, sturdy zipper, super functional. Despite being light color it doesn’t get dirty easily even if it does - it’s very easy to wipe off. Definitely would recommend especially for the price!
Bought this bag for holding my makeup and I’m definitely satisfied with it. My product is a light pink makeup organizer with a gold sturdy zipper and a handle. Easy to use. No smell. I’ll get one more for my daughter!
I love it! This case seems very strong, lots of room. Perfect for my makeup. A good amount of slots allows to arrange my brushes perfectly that helps to simplify my life and I’m always ready to grab it and go.
This makeup organizer is very well made and absolutely cute! Perfect size for regular use as well as for travel, fits a lot of cosmetic stuff and I absolutely love brush holders! Great product!
It’s hard to fit my big brushes and beauty products into this. However, it seems long lasting and well made. I like the color.
I love this case but I thought it'd fit more.
There is nothing wrong with this makeup case! It looks exactly like the picture shows. Highly recommend!
Bought it as a gift for my daughter and she absolutely loved it! Very nice color and lots of room. Recommend.
This case is good for the price.