SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than providing our customers with great value and service. We will continue to grow to meet the needs of all our customers, providing a service that exceeds all expectations anywhere in the world.
How are packages shipped?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our U.S. warehouse are shipped via USPS.
Do you ship worldwide?
Yes. We offer free shipping to over 200 countries around the world. However, there are some places we can't ship to. If you're in one of those countries, we'll get back to you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you agree to have one or more packages shipped to you and to receive custom rates when they arrive in your country.
How long does shipping take?
Shipping time varies by location. Here are our estimates:
| location |
*Estimated shipping time |
| United States |
10-30 Business Days |
| Canada, Europe |
10-30 Business Days |
| Australia, New Zealand |
10-30 Business Days |
| Central and South America |
15-30 Business Days |
| Asia |
10-20 Business Days |
| Africa |
15-45 Business Days |
*This does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order is shipped containing your tracking information. If you have not received follow-up information within 5 days, please contact us.
My follow-up says "no information available at this time".
For some shipping companies, it takes 2-5 business days for tracking information to update in the system. If your order was placed more than 5 business days ago and there is still no tracking number information, please contact us.
Will my items be shipped in a package?
For logistical reasons, items in the same purchase will sometimes be shipped in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help.
RETURNS
Order Cancellation
All orders can be cancelled until shipped. If your order has been paid for and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packing and shipping process has begun, it can no longer be cancelled.
Refunds
Your satisfaction is our No. 1 priority. Therefore, you can request a refund or reshipment of ordered products if:
- If you do not receive the product within the guaranteed time (45 days excluding 2-5 day processing), you can request a refund or reshipment.
- If you received the wrong item, you can request a refund or reshipment.
- If you don't want the product you received, you can request a refund, but you must return the item at your own expense and the item must not have been used.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances beyond the control of Splint (e.g. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances beyond the control of
*You can submit refund requests within 15 days after the guaranteed delivery period expires (45 days). You can do this by sending a message to the Contact Us page
If a refund is approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you want to exchange your product, perhaps for a different size of clothing, you should contact us first and we will walk you through the steps.
Please do not send us your purchase unless we authorize you to do so.
Some reasons to buy from us:
We
do everything we can to make your shopping experience not only enjoyable, smooth and hassle-free, but also safe.
Enjoy
flexible international shipping services that currently operate in more than 200 countries worldwide.
FREE RETURNSWhat
is okay to change your mind! You can return your order for a full refund, we've got you covered with our full buyer protection.
New
products are available on a regular basis.
We don't
want you to choose between the best value and the best service. That's why we offer competitive prices.
EXCELLENT CUSTOMER SERVICE
The professional and knowledgeable support team is always ready to help you.
Check
the status of your order online. It's as easy as that!
I always have trouble opening pop-top cans and twisting caps that have the stupid security seal on it, and I used bottle opener or knife on the. And I don't have much space in the kitchen, so wanted something small and multi-functional. And I found it. The opener seems durable and super easy to clean. It's a dream come true for me.
This tool is pretty amazing! I use it constantly!! It made breaking down boxes with glued flaps super easy and pain free, it's fast and easy to open bags, you can open all kinds of jars and bottles, etc. Good purchase.
I mainly got it to open the jelly jars after they become too sticky and kinda glued together. But it might be used for like a hinderd different things, and I like it.
Just got this one very recently, but hoping it to be very useful in the kitchen
This opener has made life so much better for me. This tool is so easy to use and has made it possible for me to continue living independently without having to ask friends and relatives to “pre-open” things for me since I've got arthritis in both hands. It’s given me great peace of mind knowing I can open things as needed now.
Seems as though diet Pepsi is starting to change their bottles, they are extremely difficult to open! Found this little gadget and boy it is a lifesaver!
These are great for saving your nails - almost everything might be opened quick and easy!
Very useful. It simply did not work for me - my hands are too weak even with the tool. But I kept it because it is a well made product and my husband can use it as usual. Perfect for a Gatorade bottle.
Must-have if you have a tiny kitchen and not enough space for tools.
Strong grip and comfortable handles
Very well-made, looks like it will outlive me
It's sturdy and well-made but still requires strength to open all the containers. Not for the weakest hands. But when you get used to it - perfect for practically any lid.
Very handy, works well and easy to store.
Awesome multi-use kitchen tool. I’ll be giving these as gifts!
Wow! I can open a soda pop bottle with this tool!
the grip is very good
Makes opening everything a breeze!
Simple and useful, well worth the price
Got it quick, packed well, no complaints
Recommend
Nice tool and good service!
It's very useful for any kitchen
Very quick devlivery. Well-made heavy duty tool.
Extremely sturdy and durable.
It's not suitable for really big lids, like oversize mason jars. I managed to open the pliers very wide, but then it wasn't powerful enough to unscrew the lid.
Some printed instruction would be helpful, to make clear all the ways that these openers may be used. Other than that, it's okay.
Really nice tools and well-made.
It’s a good addition to your kitchen
This product does exactly what it says it will.
Saves my hands!! Love it!!
Good job , thank you
Fairly easy to use
As I suffer from arthritis in my hands this product is perfect for opening all sorts of lidded items. Can’t do without it!
Excellent product, good value for the money.
Haven’t figured out all the uses yet but like it so far.
Work well