SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than providing our customers with great value and service. We will continue to grow to meet the needs of all our customers, providing a service that exceeds all expectations anywhere in the world.
How are packages shipped?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our U.S. warehouse are shipped via USPS.
Do you ship worldwide?
Yes. We offer free shipping to over 200 countries around the world. However, there are some places we can't ship to. If you're in one of those countries, we'll get back to you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you agree to have one or more packages shipped to you and to receive custom rates when they arrive in your country.
How long does shipping take?
Shipping time varies by location. Here are our estimates:
| location |
*Estimated shipping time |
| United States |
10-30 Business Days |
| Canada, Europe |
10-30 Business Days |
| Australia, New Zealand |
10-30 Business Days |
| Central and South America |
15-30 Business Days |
| Asia |
10-20 Business Days |
| Africa |
15-45 Business Days |
*This does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order is shipped containing your tracking information. If you have not received follow-up information within 5 days, please contact us.
My follow-up says "no information available at this time".
For some shipping companies, it takes 2-5 business days for tracking information to update in the system. If your order was placed more than 5 business days ago and there is still no tracking number information, please contact us.
Will my items be shipped in a package?
For logistical reasons, items in the same purchase will sometimes be shipped in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help.
RETURNS
Order Cancellation
All orders can be cancelled until shipped. If your order has been paid for and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packing and shipping process has begun, it can no longer be cancelled.
Refunds
Your satisfaction is our No. 1 priority. Therefore, you can request a refund or reshipment of ordered products if:
- If you do not receive the product within the guaranteed time (45 days excluding 2-5 day processing), you can request a refund or reshipment.
- If you received the wrong item, you can request a refund or reshipment.
- If you don't want the product you received, you can request a refund, but you must return the item at your own expense and the item must not have been used.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances beyond the control of Splint (e.g. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances beyond the control of
*You can submit refund requests within 15 days after the guaranteed delivery period expires (45 days). You can do this by sending a message to the Contact Us page
If a refund is approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you want to exchange your product, perhaps for a different size of clothing, you should contact us first and we will walk you through the steps.
Please do not send us your purchase unless we authorize you to do so.
Some reasons to buy from us:
We
do everything we can to make your shopping experience not only enjoyable, smooth and hassle-free, but also safe.
Enjoy
flexible international shipping services that currently operate in more than 200 countries worldwide.
FREE RETURNSWhat
is okay to change your mind! You can return your order for a full refund, we've got you covered with our full buyer protection.
New
products are available on a regular basis.
We don't
want you to choose between the best value and the best service. That's why we offer competitive prices.
EXCELLENT CUSTOMER SERVICE
The professional and knowledgeable support team is always ready to help you.
Check
the status of your order online. It's as easy as that!
I recently tried it on my car, and I must say, I'm thoroughly impressed! The application was a breeze, and the results were instant. My car's plastic surfaces and rims, which had lost their shine over time, now look as good as new. It's incredible how this product not only restores the look but also adds a protective layer against UV rays and aging. I've noticed the surfaces are more resistant to dust and water now, which is a huge plus. Definitely a must-have for anyone looking to rejuvenate their vehicle's appearance without the hefty cost of professional detailing. Highly recommend!
I am thoroughly impressed with this product! The results exceeded my expectations, and my car looks fantastic. Really appreciate the quality and efficiency. A heartfelt thank you for such an amazing product!
I decided to try it on a black box, and to my surprise, the results were absolutely stunning. Truly an amazing product, and I extend my warmest regards for this impressive experience!
Outstanding product, highly recommended!
This product certainly meets its objective, providing a noticeable gloss on the plastic surfaces of my car. While it performs well, enhancing the overall appearance with a shiny finish, there's room for improvement in terms of longevity and ease of application. Nonetheless, it's a solid choice for quick touch-ups, and I'd rate it a strong 4 out of 5 stars.
The results were good on first application, waiting to check how it holds up against wear and tear.
The product arrived safely. Excited to see if it lives up to its promises.
Worked well initially, but not sure about its long-term effectiveness.
Quite good.
The transformation on the plastic surfaces was noticeable.
Honestly, it’s a decent product but didn’t quite live up to the hype for me.
Application was a breeze, though the final effect was less dramatic than expected.
The quality is decent, but the results are not as long-lasting as I had hoped.
The product does add a nice shine.
Received it in good condition, yet to test how effective it is.
Refreshes the appearance of plastic for a while.
I rubbed it in with a sponge and then went over it with a cloth. Everything is shining now. Not sure how long this effect will last, but it's perfect for black plastic.
It's a really good little thing. Transforms plastic from faded to a rich black color.
Everything seems to be in order, no issues.
It does what it's supposed to do efficiently.
The product is pretty good, but the applicator is really disappointing.
Guys, this product really works! The results are absolutely top-notch.
Okay overall, but nothing extraordinary.
The item wasn't quite what I expected. It failed to cover up the faded areas on my vehicle's dashboard.
It does the job it's supposed to do.
Extremely easy to use!
The product itself isn't too bad, but the bottle is quite small and the product's creamy texture makes it difficult to dispense.
The product performs okay, but it doesn't work well on some surfaces.
After three minutes, there was no visible difference – it seemed the same as before.
The quality of the product is quite nice.
Very good, thank you. Satisfied with the purchase.
The results weren't really convincing; it fell short of my expectations.
It seems to work as intended, though I'm still assessing its full effectiveness.
It appears to create a temporary surface layer that might wear off over time or in the rain.
Really good quality and performance.
I sent this product to my son, and so far, he hasn't raised any issues or complaints about it.
It's a good product overall.
Works perfectly, just as expected👌.
Unfortunately, the product didn't deliver the results I was hoping for.
I applied it to a fiberglass suitcase, and it worked impressively well.
It arrived well-packed and sealed. Just need to find the right moment to give it a try.
Superb!
The package was well received and matches the description. I'm looking forward to trying it out.