SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than providing our customers with great value and service. We will continue to grow to meet the needs of all our customers, providing a service that exceeds all expectations anywhere in the world.
How are packages shipped?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our U.S. warehouse are shipped via USPS.
Do you ship worldwide?
Yes. We offer free shipping to over 200 countries around the world. However, there are some places we can't ship to. If you're in one of those countries, we'll get back to you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you agree to have one or more packages shipped to you and to receive custom rates when they arrive in your country.
How long does shipping take?
Shipping time varies by location. Here are our estimates:
| location |
*Estimated shipping time |
| United States |
10-30 Business Days |
| Canada, Europe |
10-30 Business Days |
| Australia, New Zealand |
10-30 Business Days |
| Central and South America |
15-30 Business Days |
| Asia |
10-20 Business Days |
| Africa |
15-45 Business Days |
*This does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order is shipped containing your tracking information. If you have not received follow-up information within 5 days, please contact us.
My follow-up says "no information available at this time".
For some shipping companies, it takes 2-5 business days for tracking information to update in the system. If your order was placed more than 5 business days ago and there is still no tracking number information, please contact us.
Will my items be shipped in a package?
For logistical reasons, items in the same purchase will sometimes be shipped in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help.
RETURNS
Order Cancellation
All orders can be cancelled until shipped. If your order has been paid for and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packing and shipping process has begun, it can no longer be cancelled.
Refunds
Your satisfaction is our No. 1 priority. Therefore, you can request a refund or reshipment of ordered products if:
- If you do not receive the product within the guaranteed time (45 days excluding 2-5 day processing), you can request a refund or reshipment.
- If you received the wrong item, you can request a refund or reshipment.
- If you don't want the product you received, you can request a refund, but you must return the item at your own expense and the item must not have been used.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances beyond the control of Splint (e.g. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances beyond the control of
*You can submit refund requests within 15 days after the guaranteed delivery period expires (45 days). You can do this by sending a message to the Contact Us page
If a refund is approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you want to exchange your product, perhaps for a different size of clothing, you should contact us first and we will walk you through the steps.
Please do not send us your purchase unless we authorize you to do so.
Some reasons to buy from us:
We
do everything we can to make your shopping experience not only enjoyable, smooth and hassle-free, but also safe.
Enjoy
flexible international shipping services that currently operate in more than 200 countries worldwide.
FREE RETURNSWhat
is okay to change your mind! You can return your order for a full refund, we've got you covered with our full buyer protection.
New
products are available on a regular basis.
We don't
want you to choose between the best value and the best service. That's why we offer competitive prices.
EXCELLENT CUSTOMER SERVICE
The professional and knowledgeable support team is always ready to help you.
Check
the status of your order online. It's as easy as that!
I started taking this with me when I'm delivering in my car. I bring a bottle of water to refill it and just let it run. Typically with the air blowing in my face in my car in Texas, it bothers my nose and dries out my nasal passages. I love the convenience of using this in the car to fix that. It's small so it fits in my cup holder. The fact that it changes colors makes it look really nice in the car, especially at night. And you can use any micro USB cable to power it in the car. But it comes with one so you won't have to find one. Perfect for what I needed it for.
Gotta love how portable, very light and small enough to place anywhere and easy to use. I really like the nightlight capable and multi-colored switch. It is definitely quiet and compact. The instructions are easy to read. The only thing I don’t like about it is that it’s so small that I have to refill it every night wishing it could have been bigger to hold more water and a rechargeable option. It is great for kids and adults as well as gift giving and use for travel.
Was a little worried this wouldn’t fit in my cup holder but it fits perfectly (Audi A3). Works well in both modes, continuous and every 3 seconds. Possible to change the light to off, white or multicoloured.
Love it. It’s small enough to put anywhere and not be in the way. The colours are really pretty. 2 modes so not continuously spraying. Very happy with my purchase.
Exactly as in the picture, has about a 4 hour time before it needs to be refilled ... easy to maintain and there is no noise whatsoever at all. The only thing is I wish it was a little bit bigger otherwise it’s perfect!
Amazing little humidifier. Cute, colorful, easy to set up and easy to clean. I just got it today and I love it, not to mention it completely cleared my congestion.
Great quality and compact in size. Perfect for the car, I’m feeling much better when driving now! Love the illumination 😍
Perfect fit for the car and great product!