SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than providing our customers with great value and service. We will continue to grow to meet the needs of all our customers, providing a service that exceeds all expectations anywhere in the world.
How are packages shipped?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our U.S. warehouse are shipped via USPS.
Do you ship worldwide?
Yes. We offer free shipping to over 200 countries around the world. However, there are some places we can't ship to. If you're in one of those countries, we'll get back to you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you agree to have one or more packages shipped to you and to receive custom rates when they arrive in your country.
How long does shipping take?
Shipping time varies by location. Here are our estimates:
| location |
*Estimated shipping time |
| United States |
10-30 Business Days |
| Canada, Europe |
10-30 Business Days |
| Australia, New Zealand |
10-30 Business Days |
| Central and South America |
15-30 Business Days |
| Asia |
10-20 Business Days |
| Africa |
15-45 Business Days |
*This does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order is shipped containing your tracking information. If you have not received follow-up information within 5 days, please contact us.
My follow-up says "no information available at this time".
For some shipping companies, it takes 2-5 business days for tracking information to update in the system. If your order was placed more than 5 business days ago and there is still no tracking number information, please contact us.
Will my items be shipped in a package?
For logistical reasons, items in the same purchase will sometimes be shipped in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help.
RETURNS
Order Cancellation
All orders can be cancelled until shipped. If your order has been paid for and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packing and shipping process has begun, it can no longer be cancelled.
Refunds
Your satisfaction is our No. 1 priority. Therefore, you can request a refund or reshipment of ordered products if:
- If you do not receive the product within the guaranteed time (45 days excluding 2-5 day processing), you can request a refund or reshipment.
- If you received the wrong item, you can request a refund or reshipment.
- If you don't want the product you received, you can request a refund, but you must return the item at your own expense and the item must not have been used.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances beyond the control of Splint (e.g. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances beyond the control of
*You can submit refund requests within 15 days after the guaranteed delivery period expires (45 days). You can do this by sending a message to the Contact Us page
If a refund is approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you want to exchange your product, perhaps for a different size of clothing, you should contact us first and we will walk you through the steps.
Please do not send us your purchase unless we authorize you to do so.
Some reasons to buy from us:
We
do everything we can to make your shopping experience not only enjoyable, smooth and hassle-free, but also safe.
Enjoy
flexible international shipping services that currently operate in more than 200 countries worldwide.
FREE RETURNSWhat
is okay to change your mind! You can return your order for a full refund, we've got you covered with our full buyer protection.
New
products are available on a regular basis.
We don't
want you to choose between the best value and the best service. That's why we offer competitive prices.
EXCELLENT CUSTOMER SERVICE
The professional and knowledgeable support team is always ready to help you.
Check
the status of your order online. It's as easy as that!
Used for outdoor bonfire Worked well. Good scent Easy to use . Light em spend the remainder of time pounding beer and whiskey.
These things work great. Light any corner of the cardboard holder, place under your hearth and your firewood, and you'll have a roaring blaze in 5 - 10 minutes. Beats messing around with newspapers to get your fire started.
These are the best fire starters I have ever bought! Have bought several of these, and am getting ready to order more. They light instantly and always get the wood in my fireplace going.
I have used these in the fireplace all winter, waterlogged wood from snow... no problem. Green wood that hasn't had time to cure... no problem. These are my new go to fire starters.
Went camping in Yosemite. Loved them. Fastest fire we ever started. Super easy. Other campers used them and were also impressed. These will be in our camping gear ALWAYS.
I don't know if it is the best. If not, it would be tied with the best because I cannot think of anything better. I am very pleased with its performance and reordering the item.
I encountered these things only a couple of months ago. Before that I used paper as a fire starter. These are so much easier. They work as promised.
Love these! Never again will we use newspapers to start our fires.....we use these and we have a blazing fire in no time!
I will be sure to take these camping trips, etc. They really work and work well. Best product ever.
So easy to use!!!!!Definitely 5 stars. We used it last Friday and people started to ask what product it was . They wanna buy them.
Though they really helps to burn stras a fire they are way too expensive for me
clean and easy way to start a fire in a wood fireplace
These are, by far, the BEST firestarters I have ever used!!!
Gave it as a gift and the recipient said it smells really good.
a little bit pricey but it works soo great so I forgot about the price
Love the pine fragrance!
I have been using these for years.
These things are amazing.
Better than any other fire starters I’ve tried.
Love these. So easy to use and proceeds go to a good cause.
Works as advertised, i will buy them again
These have been great, especially when the wood isn’t very dry.
Really easy to use too.
Good stuff