SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than providing our customers with great value and service. We will continue to grow to meet the needs of all our customers, providing a service that exceeds all expectations anywhere in the world.
How are packages shipped?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our U.S. warehouse are shipped via USPS.
Do you ship worldwide?
Yes. We offer free shipping to over 200 countries around the world. However, there are some places we can't ship to. If you're in one of those countries, we'll get back to you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you agree to have one or more packages shipped to you and to receive custom rates when they arrive in your country.
How long does shipping take?
Shipping time varies by location. Here are our estimates:
| location |
*Estimated shipping time |
| United States |
10-30 Business Days |
| Canada, Europe |
10-30 Business Days |
| Australia, New Zealand |
10-30 Business Days |
| Central and South America |
15-30 Business Days |
| Asia |
10-20 Business Days |
| Africa |
15-45 Business Days |
*This does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order is shipped containing your tracking information. If you have not received follow-up information within 5 days, please contact us.
My follow-up says "no information available at this time".
For some shipping companies, it takes 2-5 business days for tracking information to update in the system. If your order was placed more than 5 business days ago and there is still no tracking number information, please contact us.
Will my items be shipped in a package?
For logistical reasons, items in the same purchase will sometimes be shipped in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help.
RETURNS
Order Cancellation
All orders can be cancelled until shipped. If your order has been paid for and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packing and shipping process has begun, it can no longer be cancelled.
Refunds
Your satisfaction is our No. 1 priority. Therefore, you can request a refund or reshipment of ordered products if:
- If you do not receive the product within the guaranteed time (45 days excluding 2-5 day processing), you can request a refund or reshipment.
- If you received the wrong item, you can request a refund or reshipment.
- If you don't want the product you received, you can request a refund, but you must return the item at your own expense and the item must not have been used.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances beyond the control of Splint (e.g. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances beyond the control of
*You can submit refund requests within 15 days after the guaranteed delivery period expires (45 days). You can do this by sending a message to the Contact Us page
If a refund is approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you want to exchange your product, perhaps for a different size of clothing, you should contact us first and we will walk you through the steps.
Please do not send us your purchase unless we authorize you to do so.
Some reasons to buy from us:
We
do everything we can to make your shopping experience not only enjoyable, smooth and hassle-free, but also safe.
Enjoy
flexible international shipping services that currently operate in more than 200 countries worldwide.
FREE RETURNSWhat
is okay to change your mind! You can return your order for a full refund, we've got you covered with our full buyer protection.
New
products are available on a regular basis.
We don't
want you to choose between the best value and the best service. That's why we offer competitive prices.
EXCELLENT CUSTOMER SERVICE
The professional and knowledgeable support team is always ready to help you.
Check
the status of your order online. It's as easy as that!
As a long-time cat owner, I'm always on the lookout for products that make life easier and this hair comb doesn't disappoint. It's sturdy yet gentle, efficiently tackling mats and loose hair while providing a comfortable grooming experience. The ergonomic handle fits nicely in the hand, and the quick-release button for fur is nothing short of a miracle. It's turned what used to be a challenge into a delightful activity that leaves my cat looking well-groomed and feeling pampered.
This comb has revolutionized our pet care routine! The curved bristles are perfect for getting under my cat's thick coat, removing loose hair without causing any discomfort. It's clear that it's been designed with both pet and owner in mind, from the non-slip handle that ensures a firm grip to the innovative self-cleaning mechanism that makes maintenance a snap. I've noticed a significant reduction in shedding around the house, and my cat seems happier and more relaxed after each grooming session.
I never knew grooming my fluffy feline could be so effortless until I found this cat hair comb. The self-cleaning feature is a game-changer, making the clean-up process a breeze. The gentle bristles glide through the fur, detangling knots while providing a soothing massage that my cat absolutely adores. It's become a cherished routine for both of us, leaving her coat silky smooth and our bonding time full of purrs.
Surprisingly effective on my shedding rabbit who seems to enjoy the comb's massage.
Excellent on both my cat and small dogs, and cleaning it is a cinch.
Suitable for my diverse pet family, from my border collie to my chihuahua.
Doesn't pull hair, making grooming comfortable for my cats. Highly recommend.
This brush has been a hit with my cats, easy to use and self-cleaning.
Works wonders on my long-haired cat, especially with knots, and it's easy to clean.
Completely satisfied with this grooming tool.
Lightweight and incredibly easy to use, removing pet hair is a dream with this brush.
Comfortable grip and the button is a breeze to use, even for those with less strength.
My short-haired cat took to this brush immediately, and it's been effective in keeping her fur off our clothes.
Simple yet effective grooming tool.
Holding the brush is comfortable, and the hair clearing mechanism is very efficient.
Even my hesitant cat allowed for a lengthy grooming session. It's effective and easy to clean.
All three of my cats enjoy this sturdy and efficient brush.
Perfect for my two long-haired cats; we all love the grooming time now!
My kitten is quite taken with this brush.
The automatic cleaning feature is gentle on fingers and doesn't jam, enhancing the grooming experience.
This brush has significantly reduced loose hair in the house, and all my cats, even the finicky one, enjoy it.
The ease of cleaning this brush is unparalleled. It makes pet grooming a one-person job.
The self-cleaning button is a fantastic feature, making grooming much simpler.
Removing hair from the brush is incredibly easy, making it the best one I've purchased.
A thoughtful Christmas gift for cat owners, sure to please.
Matches my order perfectly, the hair removal button is a game-changer.
Resilient brush material as shown, with the promise of durability.
My cat adores this cute, flower-shaped brush, and it's like a massage session every time I use it. The fur removal button is a standout feature.
Comfortable for fluffier breeds and makes fur removal from the comb much easier.
My cat enjoys it, and it brushes smoothly without any issues.
The quality is evident, it's beautiful, comfortable, and the hair removal feature works flawlessly.
Quick delivery, and my cats are noticeably happier. Thanks!
Excellent at hair removal without causing any discomfort to pets, exactly as described.
Effectively removes hair while providing a soothing massage.
Truly a beautiful and high-quality product at a great price.
Great brush! My cat finds it very comfortable.
My pets are returning for more brushing sessions; they love it! Appreciate the quick delivery and excellent quality.
Accurate description and effective hair removal, works for my dogs too!
Gentle on the skin and well-received by my pets. Definitely a recommended product.
Excellent quality, matches the photo perfectly.
We absolutely adore it, and my kitten can't get enough of the grooming sessions. Grateful for the quick shipping and fantastic product.
Larger than anticipated but functions flawlessly and arrived swiftly.
It's a hit with my cat, especially during grooming sessions. It's good for surface-level fur and is quite the looker.
I'm quite taken with this brush model. It efficiently removes trapped hairs from my kittens and boasts excellent craftsmanship.
The product matches the description perfectly, and my kittens are all for it.
Impressed with the quality of these items, I wholeheartedly recommend them.
Purchased two of these brushes and both cats are absolutely loving the grooming sessions!
The brush arrived promptly, and my little ones are all for it. It effectively removes loose hairs, making grooming a breeze.
Our new outdoor-turned-indoor cats have taken to this brush surprisingly well, especially the first who now sees it as a treat. Even the shyest of them enjoyed the gentle brushing. It's become a bonding activity for us.
A good find for pet grooming.
My cats enjoy being groomed with this brush, and I appreciate the simplicity of use and cleaning.