SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than providing our customers with great value and service. We will continue to grow to meet the needs of all our customers, providing a service that exceeds all expectations anywhere in the world.
How are packages shipped?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our U.S. warehouse are shipped via USPS.
Do you ship worldwide?
Yes. We offer free shipping to over 200 countries around the world. However, there are some places we can't ship to. If you're in one of those countries, we'll get back to you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you agree to have one or more packages shipped to you and to receive custom rates when they arrive in your country.
How long does shipping take?
Shipping time varies by location. Here are our estimates:
| location |
*Estimated shipping time |
| United States |
10-30 Business Days |
| Canada, Europe |
10-30 Business Days |
| Australia, New Zealand |
10-30 Business Days |
| Central and South America |
15-30 Business Days |
| Asia |
10-20 Business Days |
| Africa |
15-45 Business Days |
*This does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order is shipped containing your tracking information. If you have not received follow-up information within 5 days, please contact us.
My follow-up says "no information available at this time".
For some shipping companies, it takes 2-5 business days for tracking information to update in the system. If your order was placed more than 5 business days ago and there is still no tracking number information, please contact us.
Will my items be shipped in a package?
For logistical reasons, items in the same purchase will sometimes be shipped in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help.
RETURNS
Order Cancellation
All orders can be cancelled until shipped. If your order has been paid for and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packing and shipping process has begun, it can no longer be cancelled.
Refunds
Your satisfaction is our No. 1 priority. Therefore, you can request a refund or reshipment of ordered products if:
- If you do not receive the product within the guaranteed time (45 days excluding 2-5 day processing), you can request a refund or reshipment.
- If you received the wrong item, you can request a refund or reshipment.
- If you don't want the product you received, you can request a refund, but you must return the item at your own expense and the item must not have been used.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances beyond the control of Splint (e.g. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances beyond the control of
*You can submit refund requests within 15 days after the guaranteed delivery period expires (45 days). You can do this by sending a message to the Contact Us page
If a refund is approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you want to exchange your product, perhaps for a different size of clothing, you should contact us first and we will walk you through the steps.
Please do not send us your purchase unless we authorize you to do so.
Some reasons to buy from us:
We
do everything we can to make your shopping experience not only enjoyable, smooth and hassle-free, but also safe.
Enjoy
flexible international shipping services that currently operate in more than 200 countries worldwide.
FREE RETURNSWhat
is okay to change your mind! You can return your order for a full refund, we've got you covered with our full buyer protection.
New
products are available on a regular basis.
We don't
want you to choose between the best value and the best service. That's why we offer competitive prices.
EXCELLENT CUSTOMER SERVICE
The professional and knowledgeable support team is always ready to help you.
Check
the status of your order online. It's as easy as that!
The colors are striking, complementing any shade of pink beautifully. Though slightly heavier, their aesthetic value more than compensates. With multiple wears, the quality and material have held up admirably. Absolutely enamored with the special packaging—such a thoughtful touch! The earrings exceeded expectations, outshining their pictures. They're well-made, comfortable to wear, and garner plenty of compliments.
I recently purchased these earrings and they've quickly become my favorite pair. The quality is top-notch, with a shine that lasts all day without tarnishing. They're lightweight, making them comfortable for prolonged wear, and their unique design garners compliments wherever I go. Truly a standout piece in my jewelry collection
These earrings are an absolute dream for anyone who loves to add a touch of glamour to their everyday look. The stones are cut perfectly, catching the light and adding a dazzling effect to any outfit. I was pleasantly surprised by how durable they are, surviving a few accidental drops without a scratch. Plus, they come in a beautiful box, making them an ideal gift. Beautiful earrings😍, Fast shipping and very well packed👌🏽
Exactly as advertised and irresistibly cute. Sturdy enough and gentle on the ears. Though a pre-wear clean is advisable, I'm smitten! Finding the right pair of earrings can be a challenge, but these hit the mark in every category. The balance between elegance and statement-making is just right, making them versatile for various occasions. I've received numerous inquiries about where I got them, a testament to their eye-catching appeal. Additionally, the fact that they haven't caused any irritation is a huge win for my sensitive skin
I gifted these earrings to my sister for her birthday, and she hasn't stopped wearing them since. The design is both sophisticated and playful, making them suitable for a wide range of personal styles. She's particularly fond of how they don't weigh down her ears, a common complaint with other earrings. It's gratifying to see her enjoy a gift so much, which speaks volumes about the product's quality and appeal
Currently my go-to earrings—each wear brings compliments. The intricate details surpass the photos. Absolutely thrilled with this pair.
Love these earrings. They're gentle on the skin and add a touch of elegance to any outfit. I'm tempted to order more in different colors—I love a good 💜 earring.
These earrings are stunning! The intricate design catches the light beautifully, and they add a touch of elegance to any outfit. I've received numerous compliments every time I wear them
Adorable heart earrings that are delightfully lightweight. The design is versatile, complementing a variety of outfits.
Absolutely in love with these earrings! They're lightweight and incredibly comfortable to wear all day. The quality is outstanding, and they're versatile enough to transition from day to night effortlessly
The packaging for these earrings is superb! They arrived securely wrapped, with protective pads ensuring the posts remained intact. The earrings themselves are adorable, boasting a clean design and lightweight feel. 10/10!
These earrings are an absolute blast and the perfect pink hue for a Barbie-themed party! Plus, they're lightweight, ensuring no discomfort even after extended wear.
I adore these earrings! The vibrant colors and unique shape make them a standout accessory. Plus, they're surprisingly lightweight, so I can wear them comfortably for hours on end
Purchased for a specific occasion but ended up keeping them for their sheer prettiness!
Exceptionally comfortable and the perfect addition to my Barbie costume. No irritation typically experienced with non-gold or sterling earrings. Plus, the packaging is stunning.
Adore the color and design. Despite initial concerns about weight, they're surprisingly light.
These earrings are a game-changer! The simple yet elegant design complements any look perfectly. They're my go-to choice for both casual outings and special occasions
I'm absolutely smitten with these Elegant Heart-Shaped Earrings. Perfect for my photoshoot, their charm and craftsmanship have made them a beloved accessory
Impressed by the quality of these earrings! The craftsmanship is top-notch, and they feel much more expensive than they are. They're a must-have addition to any jewelry collections unnoticed
Absolutely stunning earrings! The attention to detail is remarkable, and they add a pop of sophistication to my outfits. Plus, they're hypoallergenic, which is a huge bonus for sensitive ears like mine
I can't get enough of these earrings! The geometric shape and modern style make them incredibly chic. They're my new favorite accessory for elevating any look
These earrings exceeded my expectations! They're even more beautiful in person, and the quality is superb. I love how they effortlessly enhance my outfits with a touch of glamour
Obsessed with these earrings! The dainty design and subtle sparkle make them perfect for everyday wear. They're understated yet elegant, and I find myself reaching for them time and time again
I never leave the house without my Elegant Heart-Shaped Earrings. They've become a part of my identity, symbolizing grace and elegance in every way
The sheer elegance of these Heart-Shaped Earrings is captivating. They've become an indispensable part of my wardrobe, effortlessly elevating my style
From casual outings to formal events, the Elegant Heart-Shaped Earrings are my faithful companions. Their timeless beauty never fails to garner compliments
Just something my wife got for our eldest granddaughter. She likes the fit and feel of the earrings. Her mom says they are made of good quality material too.
Very cute
Bought these for my daughter, and they're impressively durable, standing up well to wear. They're also gentle on sensitive ears.
Cute
As the publication describes it very beautiful, it arrived super fast thank you very much
Arrived in 3 weeks I liked both these beautiful and small
These earrings are simply lovely.
Beautiful look very elegant and good quality, I ordered again because I occupied them to sell and they sold very quickly
They are smaller than I thought but they are delicate and cute
Cute
I was surprised they are very beautiful, they weigh a little as they look like made of stone quartz, cute, better than the publication, thank you very much
Fantastic purchase!!! Highly recommended!
Cute
The seconds I buy
I loved
They came to Me in another color but it doesn't matter they are beautiful
Beautiful looks cute quality
They are very light and of a very good quality
love it