SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than providing our customers with great value and service. We will continue to grow to meet the needs of all our customers, providing a service that exceeds all expectations anywhere in the world.
How are packages shipped?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our U.S. warehouse are shipped via USPS.
Do you ship worldwide?
Yes. We offer free shipping to over 200 countries around the world. However, there are some places we can't ship to. If you're in one of those countries, we'll get back to you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you agree to have one or more packages shipped to you and to receive custom rates when they arrive in your country.
How long does shipping take?
Shipping time varies by location. Here are our estimates:
| location |
*Estimated shipping time |
| United States |
10-30 Business Days |
| Canada, Europe |
10-30 Business Days |
| Australia, New Zealand |
10-30 Business Days |
| Central and South America |
15-30 Business Days |
| Asia |
10-20 Business Days |
| Africa |
15-45 Business Days |
*This does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order is shipped containing your tracking information. If you have not received follow-up information within 5 days, please contact us.
My follow-up says "no information available at this time".
For some shipping companies, it takes 2-5 business days for tracking information to update in the system. If your order was placed more than 5 business days ago and there is still no tracking number information, please contact us.
Will my items be shipped in a package?
For logistical reasons, items in the same purchase will sometimes be shipped in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help.
RETURNS
Order Cancellation
All orders can be cancelled until shipped. If your order has been paid for and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packing and shipping process has begun, it can no longer be cancelled.
Refunds
Your satisfaction is our No. 1 priority. Therefore, you can request a refund or reshipment of ordered products if:
- If you do not receive the product within the guaranteed time (45 days excluding 2-5 day processing), you can request a refund or reshipment.
- If you received the wrong item, you can request a refund or reshipment.
- If you don't want the product you received, you can request a refund, but you must return the item at your own expense and the item must not have been used.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances beyond the control of Splint (e.g. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances beyond the control of
*You can submit refund requests within 15 days after the guaranteed delivery period expires (45 days). You can do this by sending a message to the Contact Us page
If a refund is approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you want to exchange your product, perhaps for a different size of clothing, you should contact us first and we will walk you through the steps.
Please do not send us your purchase unless we authorize you to do so.
Some reasons to buy from us:
We
do everything we can to make your shopping experience not only enjoyable, smooth and hassle-free, but also safe.
Enjoy
flexible international shipping services that currently operate in more than 200 countries worldwide.
FREE RETURNSWhat
is okay to change your mind! You can return your order for a full refund, we've got you covered with our full buyer protection.
New
products are available on a regular basis.
We don't
want you to choose between the best value and the best service. That's why we offer competitive prices.
EXCELLENT CUSTOMER SERVICE
The professional and knowledgeable support team is always ready to help you.
Check
the status of your order online. It's as easy as that!
This one is a real deal. I've used a number of splitters in the past, but all had flaws. Earlier products would often overheat and die and the later generations had different design flaws that would limit the convenience of usage. This one is definitely a product that addresses the issues I had with other similar products. The unit itself is compact enough to improve usability while big enough to allow 2 plugs to be plugged in simultaneously.
Happy so far with this product. Received quickly and with minimal packaging. Product fits in a very tight space in my 2011 Honda CRV. Pluses for me are direct plug in, USB ports and turns off automatically when I shut off the engine. Have not found any negatives at this point. Would recommend.
Omg, I love everything about it. Rich features and fits in any car, any space. I can turn it any angle I want. I decided to tuck it in the small compartment underneath the radio in my 2017 Subaru outback. It saves me a bunch of space. Love this thing. I can't ask for more lol. Get it, you will be satisfied.
Actually was very impressed with this. I used it for a 40 hour trip with the family. It let me use my dash camera and keep all the phones and iPads charged. I didn’t notice any slowing of the charge rate either. I love how it will have some flexibility to move around in case there isn’t enough room in front of the outlet.
I am happy with this purchase. It has allowed me to charge my phone while also using the same power source for my baby camera monitor! It is very convenient because you can bend it into position to better fit your car. I also charged my cell fast. No complaints. I would purchase it again.
It works great and doesn’t take much space, perfect fit for any car. I wish it had more USB ports, one isn’t enough for me.
I use this on my 2015 Indian Chieftain to keep my iPhone charged. I like that it has two cigarette plug-ins and a USB port. It’s very versatile and seems to be well made. I like it.
This is a nice high quality item at a decent price. Does the trick for charging more than a couple phones and other DC accessories