SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than providing our customers with great value and service. We will continue to grow to meet the needs of all our customers, providing a service that exceeds all expectations anywhere in the world.
How are packages shipped?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our U.S. warehouse are shipped via USPS.
Do you ship worldwide?
Yes. We offer free shipping to over 200 countries around the world. However, there are some places we can't ship to. If you're in one of those countries, we'll get back to you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you agree to have one or more packages shipped to you and to receive custom rates when they arrive in your country.
How long does shipping take?
Shipping time varies by location. Here are our estimates:
| location |
*Estimated shipping time |
| United States |
10-30 Business Days |
| Canada, Europe |
10-30 Business Days |
| Australia, New Zealand |
10-30 Business Days |
| Central and South America |
15-30 Business Days |
| Asia |
10-20 Business Days |
| Africa |
15-45 Business Days |
*This does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order is shipped containing your tracking information. If you have not received follow-up information within 5 days, please contact us.
My follow-up says "no information available at this time".
For some shipping companies, it takes 2-5 business days for tracking information to update in the system. If your order was placed more than 5 business days ago and there is still no tracking number information, please contact us.
Will my items be shipped in a package?
For logistical reasons, items in the same purchase will sometimes be shipped in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help.
RETURNS
Order Cancellation
All orders can be cancelled until shipped. If your order has been paid for and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packing and shipping process has begun, it can no longer be cancelled.
Refunds
Your satisfaction is our No. 1 priority. Therefore, you can request a refund or reshipment of ordered products if:
- If you do not receive the product within the guaranteed time (45 days excluding 2-5 day processing), you can request a refund or reshipment.
- If you received the wrong item, you can request a refund or reshipment.
- If you don't want the product you received, you can request a refund, but you must return the item at your own expense and the item must not have been used.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances beyond the control of Splint (e.g. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances beyond the control of
*You can submit refund requests within 15 days after the guaranteed delivery period expires (45 days). You can do this by sending a message to the Contact Us page
If a refund is approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you want to exchange your product, perhaps for a different size of clothing, you should contact us first and we will walk you through the steps.
Please do not send us your purchase unless we authorize you to do so.
Some reasons to buy from us:
We
do everything we can to make your shopping experience not only enjoyable, smooth and hassle-free, but also safe.
Enjoy
flexible international shipping services that currently operate in more than 200 countries worldwide.
FREE RETURNSWhat
is okay to change your mind! You can return your order for a full refund, we've got you covered with our full buyer protection.
New
products are available on a regular basis.
We don't
want you to choose between the best value and the best service. That's why we offer competitive prices.
EXCELLENT CUSTOMER SERVICE
The professional and knowledgeable support team is always ready to help you.
Check
the status of your order online. It's as easy as that!
These are absolutely great for starting a wood fire. Using them in my new pizza oven. They light quickly and put off enough flame to bring solid wood kindling to a bright steady flame. Recommended and would buy again.
These are great! Easy to use and quick to light. We bought them for our fire pit in the yard, and use them about every week or so- it makes it so much easier and less time consuming to start a fire.
I wasn’t sure that these fire starters would work that well, but I have to say I really liked this better than using fatwood. It lights up quickly and starts the burn for slow cooking very quickly.
I like this product. I needed something to light the charcoal that goes in a green egg cooker. These worked really well. I added two to the charcoal and they got the fire started.
Where has this been for so many years-great product, just light it,easily and it starts your fire.Wish i had it years ago.Nice to find a product that actually works as intended and lives up to manufacturers claims.
Used for the first time last night worked great. Only one starter lit my whole chimney in minutes. No more scrounging for paper or ripping in my bags.
They work like a dream! We didn't use any lighter fluid. We will definitely purchase this product again.
I’ve made multiple purchases of these, and will not go back to using anything else! They produce a great, intense flame.
I'm using these in a Kamado grill and they work great. Would make for good campfire starters too, I'd think.
These fire starters work great. We liked them so much this is the 2nd time we ordered them. Great time saver starting grills.
Love these things ! No lighter fluid for coals . No kindling and newspaper for fires . Delivered fast!
One of these is enough to get a great fire going in our wood stove! It burns for a long time so other starting components get burned!
These made starting our fire in our firepit nice and easy! Will definitely be buying more once we use up the ones we have.
Worst thing about this is the price. They catch on really well and you only need 1 if you set up your fire power properly.
a perfect purchase and a convenient way to help us enjoy the outdoors.
The work is great. Lights quickly every time!
Great product lights like a dream and gets the coals going quickly
These work great.
I LOVE them! Easy to use and no more lighter fluid 👏🏻🙌🏻
Great for starting a grill....no lighter fluid needed. Great for starting up a campfire!
Easy to light and don’t leave any residue or smell
Love these, no fuss, no muss!! Would buy again.
Use for my charcoal grill - easy to use!!
Start charcoal fire. Excellent choice.
A++++
Work perfect. Only reason for the 3 stars is for the price.
Help me. Quick burn startup. Easier for regulating temp.
Perfect starter, no smell
Great product. It took me 5 minutes to start lighting up the charcoal
Works great!
These are great fire starters!