SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than providing our customers with great value and service. We will continue to grow to meet the needs of all our customers, providing a service that exceeds all expectations anywhere in the world.
How are packages shipped?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our U.S. warehouse are shipped via USPS.
Do you ship worldwide?
Yes. We offer free shipping to over 200 countries around the world. However, there are some places we can't ship to. If you're in one of those countries, we'll get back to you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you agree to have one or more packages shipped to you and to receive custom rates when they arrive in your country.
How long does shipping take?
Shipping time varies by location. Here are our estimates:
| location |
*Estimated shipping time |
| United States |
10-30 Business Days |
| Canada, Europe |
10-30 Business Days |
| Australia, New Zealand |
10-30 Business Days |
| Central and South America |
15-30 Business Days |
| Asia |
10-20 Business Days |
| Africa |
15-45 Business Days |
*This does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order is shipped containing your tracking information. If you have not received follow-up information within 5 days, please contact us.
My follow-up says "no information available at this time".
For some shipping companies, it takes 2-5 business days for tracking information to update in the system. If your order was placed more than 5 business days ago and there is still no tracking number information, please contact us.
Will my items be shipped in a package?
For logistical reasons, items in the same purchase will sometimes be shipped in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help.
RETURNS
Order Cancellation
All orders can be cancelled until shipped. If your order has been paid for and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packing and shipping process has begun, it can no longer be cancelled.
Refunds
Your satisfaction is our No. 1 priority. Therefore, you can request a refund or reshipment of ordered products if:
- If you do not receive the product within the guaranteed time (45 days excluding 2-5 day processing), you can request a refund or reshipment.
- If you received the wrong item, you can request a refund or reshipment.
- If you don't want the product you received, you can request a refund, but you must return the item at your own expense and the item must not have been used.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances beyond the control of Splint (e.g. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances beyond the control of
*You can submit refund requests within 15 days after the guaranteed delivery period expires (45 days). You can do this by sending a message to the Contact Us page
If a refund is approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you want to exchange your product, perhaps for a different size of clothing, you should contact us first and we will walk you through the steps.
Please do not send us your purchase unless we authorize you to do so.
Some reasons to buy from us:
We
do everything we can to make your shopping experience not only enjoyable, smooth and hassle-free, but also safe.
Enjoy
flexible international shipping services that currently operate in more than 200 countries worldwide.
FREE RETURNSWhat
is okay to change your mind! You can return your order for a full refund, we've got you covered with our full buyer protection.
New
products are available on a regular basis.
We don't
want you to choose between the best value and the best service. That's why we offer competitive prices.
EXCELLENT CUSTOMER SERVICE
The professional and knowledgeable support team is always ready to help you.
Check
the status of your order online. It's as easy as that!
I must admit, this chewable toothbrush has been a game-changer in our household. My dog, who usually turns his nose up at anything related to teeth cleaning, has taken a surprising liking to this toy. It's been fascinating to watch him chew away happily, and the results are clear - his teeth look much cleaner, and his breath is no longer a problem. What's more, the quality of the material is top-notch, ensuring that this toothbrush can withstand even the most vigorous of chew sessions.
As a pet owner, I'm always on the lookout for products that make life easier for both me and my dog. This toothbrush hit the mark perfectly! It's amazing to see how it turns teeth cleaning into a fun activity for my dog. He's always excited to play with it, and I can rest easy knowing his oral hygiene is being taken care of. The design is smart, making it easy for him to hold and chew, ensuring a thorough clean every time.
I was initially skeptical about buying another chew toy for my dog, but this toothbrush has been a revelation. Not only does my furry friend absolutely adore chewing on it, but I've also noticed a significant improvement in his dental health. His breath is fresher, and those worrisome yellow stains are fading away. It's incredibly durable too, surviving the enthusiastic gnawing of my energetic pup. A total win for us!
It's a favorite for my puppy, often the first toy she picks from her box.
This is a fantastic invention for cleaning a dog's teeth. I just load it with doggy toothpaste every few days.
An excellent chew toothbrush for my teething 2 1/2 month old Golden Retriever puppy.
My Shih Tzu loves controlling it with its foot base and enjoys brushing with her favorite toothpaste.
My dog only likes it when it has toothpaste on it.
My dog enjoys it immensely.
Initially, our puppy was put off by the new plastic smell, but once it faded, he couldn't get enough of this durable toy.
My dog loves it and it's proving durable, even with his tendency to destroy rubber toys.
The concept is excellent but our dog hasn't taken an interest in it.
My dog, a known chewer, loves this toy and it has proven to be durable.
Mango is delighted with it for teething.
Both my German Shepherd and Maltese love it and sometimes squabble over it.
I'm very pleased with it.
My dog enjoys chewing on it and it's surprisingly durable against his sharp baby teeth.
My dog adores it, using it as both a ball and a chew toy. It's survived his constant chewing.
It's effective for our dog's dental care, enjoys chewing on it and cleaning out the toothbrush.
Our dogs enjoy it, but the suction feature doesn't work well. They prefer chewing on the feet than the bristles.
Yogi is really fond of it.
My dogs are still warming up to this toy, they tend to chew on the foot pad more. We supervise them while they use it.
My teething puppy finds great relief in this chew toy.
Unfortunately, this toy wasn't suitable for Vinny, a heavy chewer. He destroyed it quickly.
It's a fantastic chew toy for my boxer puppies, although it doesn't adhere to the floor.
Extremely satisfied with this purchase and the store's service. I recommend this product; my dog is very happy with it.
Charming toy, my small dogs are delighted with it, and the shipping was prompt.
My dogs are enthusiastic about it. Filling it with toothpaste requires patience due to the narrow opening, but it's worth it. Always supervise your dogs with toys.
The product matches the description and feels pleasant to the touch with its soft bristles. Thanks to the seller!
Excellent quality, my dog adores it.
The toothbrush is sturdy and well-made, even when my Staffordshire Bull Terrier chews on it.
This high-quality product is a regular part of my dog's routine, perfect for keeping him occupied during grooming tasks, and excellent for dental hygiene.
My dog was initially wary but now uses it more. She chews on the paw-shaped supports but the toy seems durable. Haven't tried toothpaste yet.
Really satisfied with this toothbrush.
My dog was initially hesitant about this toy but now loves it. It's of great quality and I highly recommend it.
My dog enjoys it especially with toothpaste on it, definitely worth the investment.
Fantastic toy, my dog adores it. Impressed with the fast shipping, highly recommend.
My puppy is really fond of this toothbrush.
This is a high-quality chew toy. My 5-month-old Yorkie finds it a bit large even in the smallest size, but I plan to reintroduce it later. It's odor-free, which is a plus.
Training my dog with treats to use this toothbrush was a success, and now it's great for combating bad breath with dog toothpaste.
My dog absolutely loves gnawing on this chewable toothbrush.
This Chewable Toothbrush has transformed our daily routine. My dog gets excited for teeth cleaning time, and I'm happy knowing his oral health is in good hands.
What a fantastic product! My dog's teeth are cleaner, and his breath smells better. Plus, he thinks it's just a fun toy.
I've noticed a significant improvement in my dog's oral health since using this toothbrush. It's easy to hold and effectively cleans his teeth.
Finally, a solution for my dog's dental care that he actually enjoys! The Chewable Toothbrush is a must-have for pet owners.
Easy to use and my dog loves it. The toothpaste reservoir is a great feature, making brushing a breeze.
My dog took to this toothbrush right away. It's durable, non-toxic, and keeps his teeth sparkling clean.
Cost-effective and efficient! It has saved me from costly vet bills for dental cleaning.
The design of this toothbrush is ingenious. It's not just a toy; it actually cleans my pup's teeth while he chews on it.
I'm impressed with how this toothbrush turned playtime into a dental care routine for my dog. No more bad breath or yellow teeth!
This Toothbrush is a game-changer! My dog's breath is fresher, and his teeth are cleaner. Plus, he loves playing with it.