SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than providing our customers with great value and service. We will continue to grow to meet the needs of all our customers, providing a service that exceeds all expectations anywhere in the world.
How are packages shipped?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our U.S. warehouse are shipped via USPS.
Do you ship worldwide?
Yes. We offer free shipping to over 200 countries around the world. However, there are some places we can't ship to. If you're in one of those countries, we'll get back to you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you agree to have one or more packages shipped to you and to receive custom rates when they arrive in your country.
How long does shipping take?
Shipping time varies by location. Here are our estimates:
location |
*Estimated shipping time |
United States |
10-30 Business Days |
Canada, Europe |
10-30 Business Days |
Australia, New Zealand |
10-30 Business Days |
Central and South America |
15-30 Business Days |
Asia |
10-20 Business Days |
Africa |
15-45 Business Days |
*This does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order is shipped containing your tracking information. If you have not received follow-up information within 5 days, please contact us.
My follow-up says "no information available at this time".
For some shipping companies, it takes 2-5 business days for tracking information to update in the system. If your order was placed more than 5 business days ago and there is still no tracking number information, please contact us.
Will my items be shipped in a package?
For logistical reasons, items in the same purchase will sometimes be shipped in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help.
RETURNS
Order Cancellation
All orders can be cancelled until shipped. If your order has been paid for and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packing and shipping process has begun, it can no longer be cancelled.
Refunds
Your satisfaction is our No. 1 priority. Therefore, you can request a refund or reshipment of ordered products if:
- If you do not receive the product within the guaranteed time (45 days excluding 2-5 day processing), you can request a refund or reshipment.
- If you received the wrong item, you can request a refund or reshipment.
- If you don't want the product you received, you can request a refund, but you must return the item at your own expense and the item must not have been used.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances beyond the control of Splint (e.g. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances beyond the control of
*You can submit refund requests within 15 days after the guaranteed delivery period expires (45 days). You can do this by sending a message to the Contact Us page
If a refund is approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you want to exchange your product, perhaps for a different size of clothing, you should contact us first and we will walk you through the steps.
Please do not send us your purchase unless we authorize you to do so.
Some reasons to buy from us:
We
do everything we can to make your shopping experience not only enjoyable, smooth and hassle-free, but also safe.
Enjoy
flexible international shipping services that currently operate in more than 200 countries worldwide.
FREE RETURNSWhat
is okay to change your mind! You can return your order for a full refund, we've got you covered with our full buyer protection.
New
products are available on a regular basis.
We don't
want you to choose between the best value and the best service. That's why we offer competitive prices.
EXCELLENT CUSTOMER SERVICE
The professional and knowledgeable support team is always ready to help you.
Check
the status of your order online. It's as easy as that!
My cat is absolutely hooked on this laser toy! It's interactive, engaging and keeps her busy for hours. 🐾
The automatic feature of this toy is a lifesaver when I'm busy. My feline friend gets his exercise and I get my done.
I love how the LED light grabs my kitty's attention instantly. She can't resist chasing it! 😺
This smart teasing laser has given new life to our old tomcat. He’s up and running like he hasn’t in years.
bought one for each of my cats they're obsessed with the unpredictable movements of the laser
it's great that you can use it manually or let it run automatically, gives options based on your availability
Our feline friend can't get enough of this LED light toy. It encourages him to chase and pounce with such enthusiasm that it’s become his favorite pastime.
This interactive smart teasing laser toy has been a fantastic addition to our cat's playtime. The unpredictable movements keep her active and engaged for hours, which is a huge win in my book!
This smart laser toy has completely changed our indoor play routine. It’s interactive, fun and keeps them engaged for hours.
this product really does the trick, its durable plastic material makes me feel safe knowing it won't break easily
It has been keeping our kitten entertained endlessly, she loves chasing after the moving lights! 👍🏼
The automatic spin feature makes for endless entertainment. My kitty can't get enough of it.
The automatic spin function of this toy is simply brilliant! It keeps the cats entertained even when I'm not around. Plus, it's made from durable plastic so I don't worry about its longevity.
the bright led light is irresistible to my furry friend he could chase and pounce all day long
I love how versatile this toy is - you can use it manually or let it run automatically based on your availability. My cat absolutely loves chasing after the moving lights!
From manual mode for interactive play sessions with my fur baby, to automatic mode for those busy days - versatility at its finest.
Keeps my cat entertained for hours, best purchase ever!
Durable and engaging. My kitty absolutely loves it.
The bright LED light in this toy instantly grabs my cat's attention. She loves to chase and pounce on it, providing her with endless entertainment.
A fun, interactive toy that keeps my cat engaged.
Interactive fun with smart laser toy is priceless.
This interactive smart laser toy is a fantastic addition to our pet care routine. Its unpredictable movements keep my kitty active and engaged for hours.
The unpredictable movements keep her on her toes!
Automatic mode's a lifesaver during my busy workdays.
My kitten absolutely adores chasing after the moving lights from this automatic spinning laser toy – best purchase ever.
Great
The smart laser movements are unpredictable and exciting.
I appreciate the dual functionality of this toy - it can be used manually or set to automatic mode based on your availability. It's truly versatile!
I love the durable plastic material. It's built to last.
A great way to bond with my pet playtime.