SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than providing our customers with great value and service. We will continue to grow to meet the needs of all our customers, providing a service that exceeds all expectations anywhere in the world.
How are packages shipped?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our U.S. warehouse are shipped via USPS.
Do you ship worldwide?
Yes. We offer free shipping to over 200 countries around the world. However, there are some places we can't ship to. If you're in one of those countries, we'll get back to you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you agree to have one or more packages shipped to you and to receive custom rates when they arrive in your country.
How long does shipping take?
Shipping time varies by location. Here are our estimates:
location |
*Estimated shipping time |
United States |
10-30 Business Days |
Canada, Europe |
10-30 Business Days |
Australia, New Zealand |
10-30 Business Days |
Central and South America |
15-30 Business Days |
Asia |
10-20 Business Days |
Africa |
15-45 Business Days |
*This does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order is shipped containing your tracking information. If you have not received follow-up information within 5 days, please contact us.
My follow-up says "no information available at this time".
For some shipping companies, it takes 2-5 business days for tracking information to update in the system. If your order was placed more than 5 business days ago and there is still no tracking number information, please contact us.
Will my items be shipped in a package?
For logistical reasons, items in the same purchase will sometimes be shipped in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help.
RETURNS
Order Cancellation
All orders can be cancelled until shipped. If your order has been paid for and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packing and shipping process has begun, it can no longer be cancelled.
Refunds
Your satisfaction is our No. 1 priority. Therefore, you can request a refund or reshipment of ordered products if:
- If you do not receive the product within the guaranteed time (45 days excluding 2-5 day processing), you can request a refund or reshipment.
- If you received the wrong item, you can request a refund or reshipment.
- If you don't want the product you received, you can request a refund, but you must return the item at your own expense and the item must not have been used.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances beyond the control of Splint (e.g. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances beyond the control of
*You can submit refund requests within 15 days after the guaranteed delivery period expires (45 days). You can do this by sending a message to the Contact Us page
If a refund is approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you want to exchange your product, perhaps for a different size of clothing, you should contact us first and we will walk you through the steps.
Please do not send us your purchase unless we authorize you to do so.
Some reasons to buy from us:
We
do everything we can to make your shopping experience not only enjoyable, smooth and hassle-free, but also safe.
Enjoy
flexible international shipping services that currently operate in more than 200 countries worldwide.
FREE RETURNSWhat
is okay to change your mind! You can return your order for a full refund, we've got you covered with our full buyer protection.
New
products are available on a regular basis.
We don't
want you to choose between the best value and the best service. That's why we offer competitive prices.
EXCELLENT CUSTOMER SERVICE
The professional and knowledgeable support team is always ready to help you.
Check
the status of your order online. It's as easy as that!
I must say, these dog shoes have been a revelation for both me and my pooch. The soft interior seems to be very comfortable for her, and the robust exterior shields her paws from all sorts of hazards. I particularly appreciate the non-slip feature, giving her more confidence on slippery surfaces. The reflective detail is great for visibility during night walks, and the easy-to-clean design means they're always ready for our next outing. Highly recommend to any pet parent!
After trying several types of footwear for my furry friend, I finally found these dog shoes that tick all the boxes! They are wonderfully crafted, providing both comfort and protection. The reflective straps are a thoughtful touch for our evening walks. What truly sets these shoes apart is the ease of cleaning – it's as simple as pressing a button to release the dirt. My dog's paws are now safe from hot pavements and sharp objects, and he's taken to them surprisingly well!
I recently purchased these dog shoes for my adventurous terrier and I couldn't be happier. The quality is top-notch, with durable soles that protect his paws from rough terrain. The adjustable elastic straps keep the shoes snug and secure, no matter how much he runs and plays. They're also incredibly easy to clean, a simple wipe down or a quick toss in the washing machine and they're good as new. Plus, my dog seems to find them comfortable, and he's quite the critic!
Appreciate the fast shipping, though they were slightly small for my puppy. The materials seem robust and durable.
Lovely shoes, but seem a bit small for our large Siberian malamute.
The rustling fabric is perfect for tracking my dog's movements, and they fit our Cocker Spaniel well. They're effective against puddles, keeping paws mostly dry.
They seem too large for my dog to walk comfortably, but the design is nice.
Fits well, though the adjusters are a bit long and make a sound when he walks. Nothing we can't fix. Overall, very good and recommended.
Arrived as described and quickly, but my dog was a bit too enthusiastic and has already damaged them.
The shoes seem sturdy and well-made; now it's just a matter of seeing if my dog takes to wearing them. I highly recommend them.
They fit perfectly, and I'm impressed with how well I managed to get the size right for my mixed-breed dog.
Everything about this purchase was perfect, from the product to the delivery.
Beautifully made and of high quality, these shoes are a great addition to our dog's wardrobe.
The size is accurate, though they can be challenging to keep on an active dog. Shipped quickly.
I'm thrilled with how easy they are to put on my chihuahua, fitting like a glove without causing any discomfort. Excellent quality and design.
Extremely pleased with the purchase, thank you for the quick service!
Precisely as described and shipped out swiftly.
For a 14.2 kg Lagotto, size L was a bit small but the shipping was quick.
Accurate description and fast shipping, I definitely recommend these dog shoes.
Simply lovely, these shoes are a cute and functional accessory for my dog.
Bought a medium for my shih-tzu, a tad small but manageable. Next time, I'll opt for a large for added comfort.
Recommend opting for a smaller size for a snug fit, but overall, a great product.
They arrived exactly as shown in the picture and fit perfectly.
Appreciate the fit and quality of these shoes; they're just right, thanks!
Absolutely wonderful shoes, they fit well and are made with care.
An excellent product that's well-made and easy to put on, enhancing the walking experience.
The fit is perfect, snug and comfortable for my dog without any hassle.
Really happy with the purchase; the shoes look good and function well.
Good quality and fit well for a Corgi puppy, though I'll need a bigger size as he grows.
Essential for protecting paws from extreme weather on NJ beaches, these shoes have been a real eye-opener for dog owners witnessing their pets' discomfort on hot or cold sands.
My dog moves comfortably in these light and easy-to-wear shoes, although the tassels are a bit fragile. Thankfully, the stopper helps with durability.
Overall satisfied with the purchase; the shoes meet the expectations set.
A tad small for our cocker spaniel, but they look fantastic and are well made.
Quite pleased with the quality and design of these dog shoes.
These shoes are of great quality and fit perfectly; it's clear they were made with attention to detail.
Delighted with this purchase! These shoes offer great value and quality, a real bargain for the durability they provide.
Impressed with the quality of these dog shoes, they are well-crafted and durable.
The color was a bit off from the picture, but the shoes are well-made and fit the description, with neat stitching adding to their quality.
Perfectly sized for my miniature American Eskimo, the size 6 fits like a glove! They've become an essential part of our outings.
These dog shoes are a perfect fit for her little paws and the only ones that stay put. Now she has two pairs, and we're both grateful for the secure design.
Baxter, a dog I care for, has severe allergies, and these shoes have been a lifesaver, though I've added Velcro for a better fit. They prevent painful stings, but the bobble noise was initially unsettling for him. Now, he's comfortable and ready for long walks as long as he has his shoes on.
High-quality, easy to use, and they look adorable on my dog. The water-resistant feature has been great for rainy days.
The elastic strap ensures a secure fit and the shoes are surprisingly easy to clean. Very satisfied with this purchase!
Love the reflective safety feature! These shoes are not only practical but they also ensure my dog is visible during evening walks.
A total win! The self-cleaning feature is amazing, and they keep my dog's paws clean and protected in all weathers.
These shoes are perfect for my dog's sensitive paws. They fit well, are easy to adjust, and he seems to find them comfortable.
Super impressed with the durability and the non-slip soles. They provide excellent traction and the reflective strips are a great safety feature.
The best dog shoes I've tried! They offer great protection, are easy to clean, and my dog doesn't mind wearing them at all.
Fantastic quality and design! They keep my furry friend's paws safe and comfortable, plus they're a breeze to put on and clean.
Absolutely love these shoes for my dog! The adjustable fit is perfect and they stay on even during our most active playtimes.
These dog shoes are a game changer! Durable and snug, they protect my pup's paws on all our adventures. Easy to clean too!