SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than providing our customers with great value and service. We will continue to grow to meet the needs of all our customers, providing a service that exceeds all expectations anywhere in the world.
How are packages shipped?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our U.S. warehouse are shipped via USPS.
Do you ship worldwide?
Yes. We offer free shipping to over 200 countries around the world. However, there are some places we can't ship to. If you're in one of those countries, we'll get back to you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you agree to have one or more packages shipped to you and to receive custom rates when they arrive in your country.
How long does shipping take?
Shipping time varies by location. Here are our estimates:
| location | *Estimated shipping time |
|---|
| United States | 10-30 Business Days |
| Canada, Europe | 10-30 Business Days |
| Australia, New Zealand | 10-30 Business Days |
| Central and South America | 15-30 Business Days |
| Asia | 10-20 Business Days |
| Africa | 15-45 Business Days |
*This does not include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order is shipped containing your tracking information. If you have not received follow-up information within 5 days, please contact us.
My follow-up says "no information available at this time".
For some shipping companies, it takes 2-5 business days for tracking information to update in the system. If your order was placed more than 5 business days ago and there is still no tracking number information, please contact us.
Will my items be shipped in a package?
For logistical reasons, items in the same purchase will sometimes be shipped in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help.
RETURNS
Order Cancellation
All orders can be cancelled until shipped. If your order has been paid for and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packing and shipping process has begun, it can no longer be cancelled.
Refunds
Your satisfaction is our No. 1 priority. Therefore, you can request a refund or reshipment of ordered products if:
- If you do not receive the product within the guaranteed time (45 days excluding 2-5 day processing), you can request a refund or reshipment.
- If you received the wrong item, you can request a refund or reshipment.
- If you don't want the product you received, you can request a refund, but you must return the item at your own expense and the item must not have been used.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances beyond the control of Splint (e.g. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances beyond the control of
*You can submit refund requests within 15 days after the guaranteed delivery period expires (45 days). You can do this by sending a message to the Contact Us page
If a refund is approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you want to exchange your product, perhaps for a different size of clothing, you should contact us first and we will walk you through the steps.
Please do not send us your purchase unless we authorize you to do so.
Some reasons to buy from us:
We
do everything we can to make your shopping experience not only enjoyable, smooth and hassle-free, but also safe.
Enjoy
flexible international shipping services that currently operate in more than 200 countries worldwide.
FREE RETURNSWhat
is okay to change your mind! You can return your order for a full refund, we've got you covered with our full buyer protection.
New
products are available on a regular basis.
We don't
want you to choose between the best value and the best service. That's why we offer competitive prices.
EXCELLENT CUSTOMER SERVICE
The professional and knowledgeable support team is always ready to help you.
Check
the status of your order online. It's as easy as that!
I have a collection of products to remove cat hair from clothes, and none have worked as well as this. I love it! Recommended it to many friends and family with cats. You can see all the hair it removes in the images. Very satisfied.
One of the best purchases I've ever made! Works very well, quickly removed my cats' hairs from my bed. Also tried it on clothes and it was gentle on the fabric. I love it❤️
Just used it and can confirm it's a great tool for cleaning cat hair. You can see its efficiency in the pictures. Strongly recommend it ✅️ and it's perfectly priced too 👌
An amazing product, cleaned my sofa in 3 minutes, as shown in the photo. Better than a vacuum cleaner.
Really liked it. I have cats and it easily cleaned up in a minute, as shown in the photo. Thanks to the seller! It doesn't damage clothes or bedspreads.
Excellent. Works perfectly and is very easy to use. If you have cats, you need this😸. Check out the before and after of my sofa.
Works Perfect👌💯. Usually have trouble removing my cats' hair from clothes, but this gave an excellent result.
The product is good and effective. Just be aware it generates a lot of static, so better to use it while barefoot.
Very nice and lightweight. Tried it and it worked without any issues, hoping it lasts.
Hoping to remove my cats' hair, I tried it and it seems to work well. I hope it continues to do so over time.
Works great. I love it!
Works good, exactly as described.
I recommend it, very convenient and effective.
It matches the description and works really well, just tried it.
The product seems to be good quality for the price, and works as described.
Excellent product! Really loved it, good size, works super well and is affordable!
It works so great! I'm super satisfied. It doesn't damage the fabric :)
Satisfied with it, good for cat's fur.
Excellent product, I recommend it, and it works.
The best hair remover I've ever found.⭐⭐⭐⭐⭐
Performs its functions perfectly.
Arrived fast, haven't used it yet but it looks good.
Works VERY well. Cleans even large amounts of animal fur from a carpet. Easy to open and empty. Pleasantly surprised.
Works perfectly.
It's okay, it cleans somewhat. Let's see how long it lasts as expected :)
Cool brush, a real lifesaver. Arrived very quickly.
Very useful and comfortable.
Good stuff. Really works.
Great stuff, for real.
Cleans perfectly.
Works well on different types of fabric, but struggles a bit with plush materials.
Much, much better than I expected 👍👏👌. Would give it 6 stars if possible.
Writing this after a month of usage - works perfectly! Best buy 100%.
Bought before, this is another order for a family member - great item.
This works perfectly with cat hair on multiple types of textiles!
Amazing, it works!
I officially declare this the best cleaner of my life!!!
Great product, would recommend.
Super, I bought it to remove my hair from a knitted sheet. Wasn't sure it would work on a smooth-haired dog, but it cleaned brilliantly.
Good quality, arrived very fast, and serves its purpose well.
Excellent product, exceeded my expectations, works very well although it feels a bit fragile. It definitely does its job 100%.
Arrived and proved extremely functional right away. Even works on carpets. Initially used it in one direction, but found using it back and forth catches more little hairs. Definitely approved!
The package arrived quickly, the brush is well-designed with a movable cork and a rubber center. Tested it on a bedspread and it collected a lot of fur. Haven't tried it on clothes yet, but I'm already impressed.
Excellent at collecting fur, a solid 5 out of 5. Struggles a bit with larger debris, but that's a different story since I bought it specifically for fur. Happy with it. My cat is too.
Really great at picking up fur from surfaces and easy to wash.
Cleans well.
Super!!
This brush is super effective, even on long hairs like those of a Maine Coon. Very practical and satisfying.
This is the most effective tool I've found for getting rid of cat hair.
It's so portable, perfect for removing cat or dog hair from clothes on the go.
It's awesome at picking up pet hair from sheets and clothes!
It's amazing. No more dog hair on my bed. Plus, the collected hair is great for bird nests.
Very convenient to use.
A really good product, absolutely perfect.
Super, it works really well 😉
It's fantastic, thumbs up for taking care of my pets so well.