Cat Scratch Board with Sisal Ball Toy

SHIPPING

We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than providing our customers with great value and service. We will continue to grow to meet the needs of all our customers, providing a service that exceeds all expectations anywhere in the world.

How are packages shipped?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our U.S. warehouse are shipped via USPS.

Do you ship worldwide?

Yes. We offer free shipping to over 200 countries around the world. However, there are some places we can't ship to. If you're in one of those countries, we'll get back to you.

What about customs?

We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you agree to have one or more packages shipped to you and to receive custom rates when they arrive in your country.

How long does shipping take?

Do you provide tracking information?

Yes, you will receive an email once your order is shipped containing your tracking information. If you have not received follow-up information within 5 days, please contact us.

My follow-up says "no information available at this time".

For some shipping companies, it takes 2-5 business days for tracking information to update in the system. If your order was placed more than 5 business days ago and there is still no tracking number information, please contact us.

Will my items be shipped in a package?

For logistical reasons, items in the same purchase will sometimes be shipped in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help.

RETURNS

Order Cancellation

All orders can be cancelled until shipped. If your order has been paid for and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packing and shipping process has begun, it can no longer be cancelled.

Refunds

Your satisfaction is our No. 1 priority. Therefore, you can request a refund or reshipment of ordered products if:

• If you do not receive the product within the guaranteed time (45 days excluding 2-5 day processing), you can request a refund or reshipment.
• If you received the wrong item, you can request a refund or reshipment.
• If you don't want the product you received, you can request a refund, but you must return the item at your own expense and the item must not have been used.

We do not issue the refund if:

• Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
• Your order did not arrive due to exceptional circumstances beyond the control of Splint (e.g. not cleared by customs, delayed by a natural disaster).
• Other exceptional circumstances beyond the control of

*You can submit refund requests within 15 days after the guaranteed delivery period expires (45 days). You can do this by sending a message to the Contact Us page

If a refund is approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you want to exchange your product, perhaps for a different size of clothing, you should contact us first and we will walk you through the steps.

Please do not send us your purchase unless we authorize you to do so.