We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than providing our customers with great value and service. We will continue to grow to meet the needs of all our customers, providing a service that exceeds all expectations anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our U.S. warehouse are shipped via USPS.
Yes. We offer free shipping to over 200 countries around the world. However, there are some places we can't ship to. If you're in one of those countries, we'll get back to you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you agree to have one or more packages shipped to you and to receive custom rates when they arrive in your country.
location | *Estimated shipping time |
---|---|
United States | 10-30 Business Days |
Canada, Europe | 10-30 Business Days |
Australia, New Zealand | 10-30 Business Days |
Central and South America | 15-30 Business Days |
Asia | 10-20 Business Days |
Africa | 15-45 Business Days |
Yes, you will receive an email once your order is shipped containing your tracking information. If you have not received follow-up information within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for tracking information to update in the system. If your order was placed more than 5 business days ago and there is still no tracking number information, please contact us.
For logistical reasons, items in the same purchase will sometimes be shipped in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help.
All orders can be cancelled until shipped. If your order has been paid for and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packing and shipping process has begun, it can no longer be cancelled.
Your satisfaction is our No. 1 priority. Therefore, you can request a refund or reshipment of ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed delivery period expires (45 days). You can do this by sending a message to the Contact Us page
If a refund is approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you want to exchange your product, perhaps for a different size of clothing, you should contact us first and we will walk you through the steps.
Please do not send us your purchase unless we authorize you to do so.
Some reasons to buy from us:
do everything we can to make your shopping experience not only enjoyable, smooth and hassle-free, but also safe.
flexible international shipping services that currently operate in more than 200 countries worldwide.
is okay to change your mind! You can return your order for a full refund, we've got you covered with our full buyer protection.
products are available on a regular basis.
want you to choose between the best value and the best service. That's why we offer competitive prices.
The professional and knowledgeable support team is always ready to help you.
the status of your order online. It's as easy as that!
I expected that the product was more massive, but it’s quite light. Perfectly holds my phone, I was unsure about it while driving in the countryside, but everything is just great. The color is very universal, not girlish, so I’m happy to have such a neighbor in my car :)
I gifted it to my mom and she was very happy. This penguin is so pretty and helpful, the designer did their job very well!
At first impression, the quality is very good. Everything is tight. The paint seems to be durable, I like this penguin a lot.
My phone can’t be charged wirelessly, so I bought it just as a holder, and it does its job very well, no complaints.
Excellent quality. It doesn’t get scratched, the color is solid and it charges the phone quite fast.
OMG it’s soo cute! I like it so much, I’d bought it even just as a decoration!
Unfortunately, my smartphone is too big for this penguin, so I had to gift it :(
Very good quality. Keeps the phone without any problems
Very cute and well-made, I highly recommend it.
The holder looks great, keeps the phone well.
Super quality, the holder is excellent.