SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than providing our customers with great value and service. We will continue to grow to meet the needs of all our customers, providing a service that exceeds all expectations anywhere in the world.
How are packages shipped?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our U.S. warehouse are shipped via USPS.
Do you ship worldwide?
Yes. We offer free shipping to over 200 countries around the world. However, there are some places we can't ship to. If you're in one of those countries, we'll get back to you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you agree to have one or more packages shipped to you and to receive custom rates when they arrive in your country.
How long does shipping take?
Shipping time varies by location. Here are our estimates:
| location | *Estimated shipping time |
|---|
| United States | 10-30 Business Days |
| Canada, Europe | 10-30 Business Days |
| Australia, New Zealand | 10-30 Business Days |
| Central and South America | 15-30 Business Days |
| Asia | 10-20 Business Days |
| Africa | 15-45 Business Days |
*This does not include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order is shipped containing your tracking information. If you have not received follow-up information within 5 days, please contact us.
My follow-up says "no information available at this time".
For some shipping companies, it takes 2-5 business days for tracking information to update in the system. If your order was placed more than 5 business days ago and there is still no tracking number information, please contact us.
Will my items be shipped in a package?
For logistical reasons, items in the same purchase will sometimes be shipped in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help.
RETURNS
Order Cancellation
All orders can be cancelled until shipped. If your order has been paid for and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packing and shipping process has begun, it can no longer be cancelled.
Refunds
Your satisfaction is our No. 1 priority. Therefore, you can request a refund or reshipment of ordered products if:
- If you do not receive the product within the guaranteed time (45 days excluding 2-5 day processing), you can request a refund or reshipment.
- If you received the wrong item, you can request a refund or reshipment.
- If you don't want the product you received, you can request a refund, but you must return the item at your own expense and the item must not have been used.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances beyond the control of Splint (e.g. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances beyond the control of
*You can submit refund requests within 15 days after the guaranteed delivery period expires (45 days). You can do this by sending a message to the Contact Us page
If a refund is approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you want to exchange your product, perhaps for a different size of clothing, you should contact us first and we will walk you through the steps.
Please do not send us your purchase unless we authorize you to do so.
Some reasons to buy from us:
We
do everything we can to make your shopping experience not only enjoyable, smooth and hassle-free, but also safe.
Enjoy
flexible international shipping services that currently operate in more than 200 countries worldwide.
FREE RETURNSWhat
is okay to change your mind! You can return your order for a full refund, we've got you covered with our full buyer protection.
New
products are available on a regular basis.
We don't
want you to choose between the best value and the best service. That's why we offer competitive prices.
EXCELLENT CUSTOMER SERVICE
The professional and knowledgeable support team is always ready to help you.
Check
the status of your order online. It's as easy as that!
Putting them on was a breeze, likely due to their softness, which my dog seemed comfortable with. It took him a moment to adjust, but soon enough, he was eager to head outside wearing them. The concrete here in Texas can get scorching around midday, and he was initially hesitant to step on it until he realized he was wearing his new socks. After that, he confidently strutted around, ready for a walk. I'm thoroughly pleased and confident these will be perfect for our upcoming trip to Disney World and Universal. The fit was absolutely perfect.
Ideal for our dog with allergies and paw licking habits; she doesn't attempt to remove them, indicating they must be comfortable, and the designs are adorable. My dog has managed to remove every kind of footwear we've tried, except for these. I have a 15-pound Teddy Bear puppy, and the small size fit him perfectly. They've been a lifesaver, keeping his paws safe during bathroom breaks in the tough Wisconsin climate.
Our dogs absolutely adore these socks! They used to steal socks from everyone, but now they happily wear their own. Despite one dog being a bit resistant at first, they both now wear them in their cages without any issues.
My senior dog has been struggling with mobility on tile and wood floors lately. These socks have made it easier for her to move around, although she's not too fond of wearing something unfamiliar. They're straightforward to put on and remain in place for a good amount of time. I'd recommend them for indoor use. They're made of quality materials, and the vet said they're safe to use on all four paws. While my dog initially dislikes them, it's amusing to watch her try to adapt. They're of excellent quality and provide better traction for her in the kitchen. I mostly bought them for entertainment, but they do serve their purpose well as dog socks and are a great value.
These socks are incredibly cute! I purchased them for my elderly black lab, who usually despises having her paws handled, yet she’s been comfortably wearing these all day. The only minor drawback is that, being socks, they can easily get wet or dirty outdoors. To manage this, I remove them whenever she needs to go outside and slip them back on afterwards. It's a slight inconvenience, but completely worthwhile. She's experiencing far less slipping on our wooden floors and finds it easier to get up while wearing them. This was a brilliant purchase, and I only wish I had discovered them earlier!
These socks are an ideal solution for our German Shepherd, who struggles with back leg problems leading to slips on our tile floors. They're simple to put on, and the velcro strap guarantees a secure yet comfortable fit. There's barely any movement of the socks throughout the day, reducing the frequency of adjustments. Extremely happy with this purchase!
At last, socks that actually stay in place! After trying multiple other brands that would easily slip off, these are the ones to choose! My older pet struggles with her back legs sliding on wooden floors, but these socks have been a fantastic solution for her. Arrived promptly and fit perfectly, couldn't ask for more.
I was skeptical at first, but these socks are fantastic! They keep my dog's paws warm and protected during our winter walks, and the anti-slip grips prevent any accidents on slippery surfaces. They're a must-have for any dog owner
Ordered the smallest size, my cat is small, but it will be OK for the kitten
My senior dog has arthritis, and these socks have made a world of difference for him. They provide extra cushioning and support for his joints, allowing him to move around more comfortably. I highly recommend these socks for any pet with mobility issues
They are adorable!!!! Excellent quality, warm... I'm In Love
These socks are a lifesaver for my pup with allergies. They protect his paws from grass, pollen, and other allergens, reducing his itching and discomfort. Plus, they're durable and easy to clean—definitely worth the investment
I recommend the socks are mega cool
Soft, allowing for natural movement, and the cute designs are a bonus—I love them!
These socks are perfect for our dog; they stayed on despite her initial reluctance to wear them.
Worth every penny, my dog's paws have never been happier!
These socks are adorable and functional—best purchase ever!
My dog has a habit of licking his paws, leading to irritation and discomfort. These socks act as a barrier, preventing him from accessing his paws and allowing them to heal. They're comfortable for him to wear and have made a noticeable improvement in his paw health
Finally found socks that fit my tiny pup perfectly!
I bought these socks for my dog after he had surgery, and they've been a lifesaver during his recovery. They protect his incision site from dirt and bacteria, and the stretchy fabric ensures a snug and secure fit. I don't know what we would have done without them
These socks are a game-changer! My dog used to slip and slide on our hardwood floors, but these socks provide excellent traction and stability. Plus, they're super cute and stay on my pup's paws all day
These socks are perfect for my small dog who struggles to keep warm during the winter. They provide extra insulation for his paws, keeping him cozy and comfortable on chilly days. Plus, the anti-slip grips give him the confidence to explore without fear of slipping
Very nice
My dog seems so much more comfortable with these socks on.
I'm amazed by the quality of these socks! They're durable enough to withstand my dog's rough play and frequent walks, and the elastic cuffs keep them securely in place. They're a great investment for any pet parent looking to protect their dog's paws
Love the anti-slip grips, perfect for slippery surfaces.
Fantastic for protecting my dog's feet during hikes.
Highly durable, even with daily wear.
These socks are a game-changer for my arthritic dog.
Great for preventing scratches on hardwood floors.
My dog has sensitive paws, especially during the summer when the pavement gets hot. These socks provide the perfect barrier, preventing burns and blisters while still allowing him to enjoy his outdoor adventures. They're a must-have for any pet parent concerned about their dog's paw health
My dog loves wearing these socks—no more cold paws!
These socks are fantastic for senior dogs with mobility issues. They provide traction on slippery floors, making it easier for my dog to get around the house. Plus, they're machine washable, which is a huge convenience for busy pet parents like me
Keeps my pup's feet warm during winter walks.
I love these socks for my dog's outdoor adventures! They protect his paws from rough terrain, thorns, and debris, allowing us to explore new trails without worry. The reflective strips also add an extra layer of safety for nighttime walks
My dog stopped licking his paws after wearing these socks.
My dog has a habit of chewing on his paws, leading to irritation and discomfort. These socks act as a physical barrier, preventing him from accessing his paws and giving them a chance to heal. Plus, they're easy to put on and stay in place, even during vigorous play
Excellent quality, they've lasted through many adventures.
Easy to put on and they actually stay put.
I bought these socks for my dog who struggles with allergies, and they've made a world of difference. They protect his paws from allergens like pollen and grass, reducing his itching and discomfort. Plus, they're stylish and come in fun colors—definitely a win-win
Super cute and functional—highly recommend!
Finally, my dog can walk comfortably on hardwood floors!
These socks are a lifesaver for my dog with arthritis. They provide extra cushioning and support for his joints, allowing him to move around more comfortably. Plus, the anti-slip grips prevent any accidents on slippery surfaces, giving him added confidence.
Great for protecting my dog's paws on hot pavement.
I never thought my dog would wear socks, but these have been a game-changer! They protect his paws from hot pavement during the summer and provide traction on slippery floors indoors. Plus, they're adorable and come in a variety of sizes to fit any pup.
Love how they stay on even during walks.
I'm so impressed by these socks! They're durable, comfortable, and provide excellent traction for my dog. Whether we're hiking in the mountains or lounging at home, these socks are a must-have accessory for his paws.
These socks are a lifesaver for my elderly pup.
Perfect fit, my dog doesn't slip anymore!