SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than providing our customers with great value and service. We will continue to grow to meet the needs of all our customers, providing a service that exceeds all expectations anywhere in the world.
How are packages shipped?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our U.S. warehouse are shipped via USPS.
Do you ship worldwide?
Yes. We offer free shipping to over 200 countries around the world. However, there are some places we can't ship to. If you're in one of those countries, we'll get back to you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you agree to have one or more packages shipped to you and to receive custom rates when they arrive in your country.
How long does shipping take?
Shipping time varies by location. Here are our estimates:
| location |
*Estimated shipping time |
| United States |
10-30 Business Days |
| Canada, Europe |
10-30 Business Days |
| Australia, New Zealand |
10-30 Business Days |
| Central and South America |
15-30 Business Days |
| Asia |
10-20 Business Days |
| Africa |
15-45 Business Days |
*This does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order is shipped containing your tracking information. If you have not received follow-up information within 5 days, please contact us.
My follow-up says "no information available at this time".
For some shipping companies, it takes 2-5 business days for tracking information to update in the system. If your order was placed more than 5 business days ago and there is still no tracking number information, please contact us.
Will my items be shipped in a package?
For logistical reasons, items in the same purchase will sometimes be shipped in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help.
RETURNS
Order Cancellation
All orders can be cancelled until shipped. If your order has been paid for and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packing and shipping process has begun, it can no longer be cancelled.
Refunds
Your satisfaction is our No. 1 priority. Therefore, you can request a refund or reshipment of ordered products if:
- If you do not receive the product within the guaranteed time (45 days excluding 2-5 day processing), you can request a refund or reshipment.
- If you received the wrong item, you can request a refund or reshipment.
- If you don't want the product you received, you can request a refund, but you must return the item at your own expense and the item must not have been used.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances beyond the control of Splint (e.g. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances beyond the control of
*You can submit refund requests within 15 days after the guaranteed delivery period expires (45 days). You can do this by sending a message to the Contact Us page
If a refund is approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you want to exchange your product, perhaps for a different size of clothing, you should contact us first and we will walk you through the steps.
Please do not send us your purchase unless we authorize you to do so.
Some reasons to buy from us:
We
do everything we can to make your shopping experience not only enjoyable, smooth and hassle-free, but also safe.
Enjoy
flexible international shipping services that currently operate in more than 200 countries worldwide.
FREE RETURNSWhat
is okay to change your mind! You can return your order for a full refund, we've got you covered with our full buyer protection.
New
products are available on a regular basis.
We don't
want you to choose between the best value and the best service. That's why we offer competitive prices.
EXCELLENT CUSTOMER SERVICE
The professional and knowledgeable support team is always ready to help you.
Check
the status of your order online. It's as easy as that!
Previously, I had trouble with a smaller flash cure lamp for my gel manicures. I decided to invest in this one, and it turned out to be my best purchase! It gives more space to work and fits perfectly with a Switch charger thanks to its USB-C port.
This is great as a night light in my daughter's room. It's rechargeable, which is useful during power outages. It also acts like a black light, making things glow at night.
My daughter finds this lamp very easy to use. It comes with instructions and is a great gift. It could be more powerful, but overall, we recommend it.
This little UV lamp is amazing! It's rechargeable, so I can use it anywhere. As a paraplegic, it's hard for me to use a larger UV lamp for my toes, but this one is perfect because of its bendy neck and portability.
This is a flash cure lamp, which means you briefly cure each nail before final curing in a brand-specific lamp. It prevents improperly cured gel and potential allergies.
As a licensed nail technician with over 18 years of experience, I find this flash cure light invaluable. It's not as powerful as a regular gel machine but perfect for temporary setting before full curing under a gel machine.
Remember to keep it charged, especially before doing a set. The battery lasts well, and it's great for minor tasks like gluing tips or detailed art cures.
This product definitely works, though you need to cure your gel polish a couple of times. It's really handy for applying Aprés nail tips with gel glue. Highly recommended.
I absolutely love this! It's super lightweight, stays charged for a long time, and is very user-friendly.
This is a handy and adjustable tool, perfect for seeing better when doing nails
Not ideal for fully curing gel products, but excellent as a 'freeze' light for applying tips and nail art.
Despite its small size, it works surprisingly well. The only downside is that the light turns off quickly.
I've had this for 2 years, using it daily in my work as a gel artist. It’s reliable and cute, and I’d definitely buy the same one again.
One of my favorite salon tools. I even bought a second one. I highly recommend it.
Extremely convenient for securing tips while curing the gel under the lamp.
This lamp is perfect for gelly tip/gel x nails. I wish the on/off button was placed differently, but it's still great.
Handy for hands-free curing of gel nails, but the button does turn it off after a few minutes. Still works well after months.
I use this lamp for my own gel tips. It’s incredibly easy to use and offers plenty of space for curing.
Adorable design, comes with stickers for flat surface attachment. Great for at-home use and flash curing rhinestones.
Perfect for nail artists. Quick and efficient, especially for layering colors.
This lamp is a game-changer for using dual forms. It has a 60-second timer and a flexible neck, making nail work much easier.
Ideal for applying full coverage tips, much easier than other small lamps. Also useful for flash curing nail art.